Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Oneil Atkinson

Oneil Atkinson

Saint Ann’s Bay

Summary

Proven waiter with a track record of enhancing guest relations and increasing sales through expert service quality at Royal Caribbean International Cruise Ship. Skilled in food safety and wine pairing, adept at creating memorable dining experiences. Excelled in managing over 50 guests per shift, significantly boosting customer satisfaction and dining room efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Royal Caribbean International Cruise Ship,Five Star Luxurious Resorts
08.2021 - 08.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Dining Room Waiter

Guest House and Spa
08.2017 - 08.2021

. Greed, seated and served customers in a section of eight tables in a high-volume.

. Always strive towards best customer satisfaction. . . Provided excellent customer services.

. Served ten (10) tables per night with over forty (50) + guests at a time.

. Section turned over average of five (5) times for 250 guests per night.

. Stocked napkins, tea bags, silverware, and other supplies and Up-sell when appropriate.

Education

Certificate In Business Management - Business Supervisory

University of The West Indies
Kingston, Jamaica
08.2023

Certificate In Guest Room Attendant - Guest Services

National Vocational Qualification of Jamaica NVQ-J
Kingston, Jamaica
05.2023

Skills

  • Order Taking
  • Food safety awareness
  • Cleanliness
  • Wine pairing
  • Service Quality
  • Sales Techniques
  • Guest Relations Management
  • Fine Dining

Accomplishments

  • Best Server/Waiter
  • Upsold menus and wines
  • Excellent Customer Services
  • Most cleanliness and organized

Certification

Certificates in Guest Services Satisfaction

Certificates for Most Upsold Menus & Beverages

Interests

Some of my internet includes

Fine Dining

Sommelier

Guest Services etc

Timeline

Restaurant Waiter

Royal Caribbean International Cruise Ship,Five Star Luxurious Resorts
08.2021 - 08.2024

Dining Room Waiter

Guest House and Spa
08.2017 - 08.2021

Certificate In Business Management - Business Supervisory

University of The West Indies

Certificate In Guest Room Attendant - Guest Services

National Vocational Qualification of Jamaica NVQ-J

Certificates in Guest Services Satisfaction

Certificates for Most Upsold Menus & Beverages

Oneil Atkinson