Oneil Atkinson
Saint Ann’s Bay,Saint Ann
Summary
Proven waiter with a track record of enhancing guest relations and increasing sales through expert service quality at Royal Caribbean International Cruise Ship. Skilled in food safety and wine pairing, adept at creating memorable dining experiences. Excelled in managing over 50 guests per shift, significantly boosting customer satisfaction and dining room efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Moon Palace Resorts
01.2023 - 06.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Dining Room Waiter
Royal Caribbean International Cruise Ship
08.2019 - 01.2023
. Greed, seated and served customers in a section of eight tables in a high-volume.
. Always strive towards best customer satisfaction. . . Provided excellent customer services.
. Served ten (10) tables per night with over forty (50) + guests at a time.
. Section turned over average of five (5) times for 250 guests per night.
. Stocked napkins, tea bags, silverware, and other supplies and Up-sell when appropriate.
Education
Certificate In Business Management - Business Supervisory
University of The West Indies
Kingston, Jamaica 08.2023
Certificate In Guest Room Attendant - Guest Services
National Vocational Qualification of Jamaica NVQ-J
Kingston, Jamaica 05.2023
Skills
- Order Taking
- Food safety awareness
- Cleanliness
- Wine pairing
- Service Quality
- Sales Techniques
- Guest Relations Management
- Fine Dining
Accomplishments
. Best Server . Sales Expert . Excellent Guest Services and Customer Services
A very meticulous young man who seeks to improve your guests satisfaction and confidence in a very positive and productive way which drives increase and values.
Certification
Certificates in Guest Services
Certificates in Supervisory Management
Certificate in Caribbean Secondary Education Council
Timeline
Restaurant Waiter
Moon Palace Resorts
01.2023 - 06.2024
Dining Room Waiter
Royal Caribbean International Cruise Ship
08.2019 - 01.2023
Certificate In Business Management - Business Supervisory
University of The West Indies
Certificate In Guest Room Attendant - Guest Services
National Vocational Qualification of Jamaica NVQ-J
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