Novia Thomas
St. Ann
Summary
Results-oriented Tax Accounts professional with a strong focus on quality and customer service. Demonstrates exceptional time management skills and the ability to work effectively under pressure. Adept at adapting to new challenges and situations, committed to enhancing organizational effectiveness and brand reputation.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Taxpayer Accounts Officer
Tax Administration Jamaica
Moneague, St. Ann, Parish of Saint Ann
10.2017 - Current
- Logs into taxpayer accounts to execute necessary corrections and ensure accurate data entry.
- Knowledgeable in current tax legislation, enabling effective interpretation and analysis of tax returns.
- Skilled in retrieving and examining both online and batch-filed tax returns for accuracy and compliance.
- Experienced in notifying taxpayers of discrepancies and guiding them through the corrective documentation process.
- Capable of recording adjustments and making necessary corrections within property tax accounts and systems.
- Adept at providing assistance for online registration, responding to taxpayer inquiries, and preparing comprehensive monthly reports.
- Actively involved in identifying and managing organizational risks while fulfilling additional duties as assigned.
Manager/Collector of Taxes (Acting)
Tax Administration Jamaica
Moneague, St. Ann, Parish of Saint Ann
11.2023 - 12.2023
- Provided guidance and support to 10 staff members, ensuring effective operation of the Tax Office, including the development of operational plans.
- Established professional conduct standards and ensured adherence to relevant laws and policies to maintain operational integrity and efficiency.
- Maintained strong relationships with internal and external stakeholders, delivering high-quality taxpayer services and addressing queries and complaints.
- Managed daily revenue collection and disbursements, ensuring compliance with financial policies and maintaining accurate records of taxpayer accounts.
Senior Accounts and Collections Officer (Acting)
Tax Administration Jamaica
10.2022 - 01.2023
- Oversee the activities of Collections and Taxpayers Account; ensuring all revenue collected is properly receipted, and accounted for
- Prepare and submit monthly report by due date with 95% accuracy
- Identifies and reports system discrepancies
- Develops and maintains effective working relations with internal and external taxpayers, ensuring that the team provides excellent customer service
- Oversee the performance of employees to ensure their work ethics are in keeping with the core values of the organization
- Performed other related duties assigned
Asset Management Officer
Tax Administration Jamaica
Moneague, St. Ann, Parish of Saint Ann
12.2010 - 09.2017
Education
Bachelor of Science - Management Studies (Human Resource Major)
Northern Caribbean University
Moneague, St. Ann 01.2012 - 06.2014
Associate of Science - Business Studies
Moneague College
Moneague, St. Ann 09.2009 - 08.2011
Skills
Proficiency with Microsoft suite of applications
Excellent interpersonal and customer service skills
Highly flexible when meeting goals in a fast-paced, deadline driven environment
Good analytical and decision making skills
References
- Doreth Sumai, Manager, 876 5453517
- Anthony Meredith, J.P, 876 5059902
Timeline
Manager/Collector of Taxes (Acting)
Tax Administration Jamaica
11.2023 - 12.2023
Senior Accounts and Collections Officer (Acting)
Tax Administration Jamaica
10.2022 - 01.2023
Taxpayer Accounts Officer
Tax Administration Jamaica
10.2017 - Current
Bachelor of Science - Management Studies (Human Resource Major)
Northern Caribbean University
01.2012 - 06.2014
Asset Management Officer
Tax Administration Jamaica
12.2010 - 09.2017
Associate of Science - Business Studies
Moneague College
09.2009 - 08.2011
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