NISHELLE BENNETT
Kingston,20
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand Advocate
Hinduja Global Solutions
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming and conducted outgoing calls, providing frontline customer support or assistance with product and service transactions.
Document Centre Assistant
Computer Graphics & Technology
09.2022 - 04.2023
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
Front Desk Agent
Summerset Resort & Hotel Training School
10.2021 - 12.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
Room Attendant
Summerset Resort & Hotel Training School
10.2021 - 12.2021
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
Data Analyst
St. Mary Municipal Corporation
08.2021 - 09.2021
- Maintained documentation of all the processes related to Data Analysis.
- Performed quality assurance testing on newly developed reporting solutions.
Education
NVQ-J Level 2 -
Marcus Garvey Technical High
06-2022
High School Diploma -
Marymount High
08-2020
Grade Six Achievement -
Retreat Primary & Junior High
06-2015
Skills
- File documentation
- Document retrieval
- Data accuracy
- Electronic Records Management
- Quality Management
- Problem-solving aptitude
- Professionalism
- Analytical Skills
Certification
- Hospitality Services ( Villa and Other Properties) NVQ-J level 2
- General Office Administration (Records Information Management Officer) NCQ-J level 1
- General Office Administration (Document Management Clerk) NCQ-J level 1
- CXC- Mathematics
- CXC- English
- CXC- Social Studies
- CXC- Food, Nutrition and Health
Languages
English
First Language
References
- Ransford Pierrie
Justice of the Peace
876 917-1015
876 532-5839
References
References available upon request.
Timeline
Brand Advocate
Hinduja Global Solutions
04.2023 - Current
Document Centre Assistant
Computer Graphics & Technology
09.2022 - 04.2023
Front Desk Agent
Summerset Resort & Hotel Training School
10.2021 - 12.2021
Room Attendant
Summerset Resort & Hotel Training School
10.2021 - 12.2021
Data Analyst
St. Mary Municipal Corporation
08.2021 - 09.2021
NVQ-J Level 2 -
Marcus Garvey Technical High
High School Diploma -
Marymount High
Grade Six Achievement -
Retreat Primary & Junior High
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