Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jahnya Mundell

Spanish Town

Summary

A dedicated and personable professional with a passion for providing exceptional customer service, fostering positive relationships, and enhancing community engagement. Effective communicator with strong organizational skills and a demonstrated ability to thrive in dynamic environments, ensuring a welcoming and inclusive atmosphere for all.

Overview

1
1

Year of professional experience

Work History

Brand Advocate

Sagility, St. Andrew Parish
09.2022 - 07.2023
  • Proactively managed high volumes of over 30 daily customer inquiries, swiftly addressing benefits and claims, promptly answering questions, and effectively resolving issues.
  • Maintained meticulous and accurate records of all customer interactions, encompassing comprehensive details such as customer names, demographics, policy requests, changes, and underlying reasons for each interaction.
  • Consistently excelled as top performer, consistently ranking within the top 1–15 positions, with notable achievements of being the number one performer for 40% of that period, spanning consecutive months.
  • Demonstrated a consistent track record of exceptional quality performance, maintaining a level of 90% and above for numerous consecutive months.

Secretary

Thiiah's Juices & Organic Foods
08.2022 - 09.2022
  • Demonstrated proficiency in maintaining organized information through manual and digital methods, as well as preparing and refurbishing systems to facilitate administrative duties.
  • Conducted daily financial analysis, including calculating gross profits and monitoring cash flow with precision. Maintained accurate financial records through diligent data recording and inputting into comprehensive bookkeeping systems. Involving up to 30 calculations per day for previous months.
  • Efficiently managed phone calls, adeptly relaying messages, while also demonstrating precise organization and coordination of ideas, notes, and schedules.
  • Meticulously serviced meetings by capturing minutes and documenting critical details, ensuring accurate record-keeping. Additionally, maintained strong attention to detail by thoroughly proofreading essential documents and emails.
  • Effectively oversaw employee management, including work scheduling and performance optimization, utilizing keen observation and open communication. Provided constructive feedback through team evaluations to drive overall performance improvement.

Floor Assistant

Discount Centre and Pharmacy
08.2021 - 09.2021
  • Demonstrated effective management of signing and receipt process for delivered items, maintaining meticulous daily accounting and seamlessly integrating them into POS systems.
  • Proficiently stocked merchandise, prioritizing clear labeling and meticulous organization according to weight and category. Prepared merchandise for distribution, ensuring strategic placement and appropriate tagging for optimal sales.
  • Utilized strategic thinking to arrange newly received products into visually appealing and well-organized displays, maximizing their impact for successful sales promotions.

Education

High School Diploma -

Immaculate Conception High, Parish
152c Constant Spring Rd, Kingston
08.2022

Skills

  • Empathy
  • Public speaking
  • Documentation proficiency
  • Interpersonal Communication
  • Google Workspace Software Proficiency
  • Microsoft Office Software Proficiency
  • Telephone skills
  • Staff Management
  • Technical and Administrative Support
  • Strategic planning
  • Scheduling
  • Cultural Awareness

Affiliations

Leadership and Involvement:

  • Member of the Prefect Council
  • Between the Pages Club:
  • Secretary for Academic Year 2020 - 2021
  • Vice President and Acting President for Academic Year 2021 - 2022
  • Youth Empowerment Club
  • Tutoring Club
  • Business and Self-Development Club
  • Six Form Association

Timeline

Brand Advocate

Sagility, St. Andrew Parish
09.2022 - 07.2023

Secretary

Thiiah's Juices & Organic Foods
08.2022 - 09.2022

Floor Assistant

Discount Centre and Pharmacy
08.2021 - 09.2021

High School Diploma -

Immaculate Conception High, Parish

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Jahnya Mundell