Toni-Ann Janeille Davy
Customer Service Representative
Spanish Town
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Brand Advocate
Sagility Health Jamaica
08.2023 - Current
- Answered and handled over 40+ calls per day during high- volumes.
- Greeted customers in friendly, professional manner using suggested script.
- Quickly understand and analyze customer needs and use computer-based software to properly service customer needs.
- Explained basic coverage details and route inquiries to correct department as needed.
- Maintain service and product knowledge.
- Respond with empathy to complaints and concerns from members.
Sales Representative
Super Turbo Lubricant Jamaica
09.2022 - 01.2023
- Visited clients and potential clients to evaluate needs or promote products and services, Maintaining client records
- Answered client questions about credit terms, products, prices, and availability
- Obtained deposits and balance of payment from clients.
Secretary
Water Crystal Pool
12.2021 - 07.2022
- Performed variety of administrative duties, including answering phones, taking and delivering messages and greeting visitors
- Maintained office schedules and filing systems.
- Handled office correspondence and incoming and outgoing mail.
- Managed office space and office equipment.
Education
High School Diploma -
St. Andrews High School For Girls
2013-2018 05.2001 -
Northern Technical High School
2018-2019Skills
Competent in MS Word, Excel and PowerPoint
Adaptable to change
Can accomplish multiple tasks
Good interpersonal skills
Product Knowledge
Accomplishments
CSEC PASSES
Mathematics (Grade l)
English Language (Grade 1)
Food, Nutrition and Health (Grade 1)
Principles of Business (Grade 1)
English Literature (Grade 2)
Spanish (Grade 2)
Office Administration (Grade 2)
Chemistry (Grade 3)
References
Available upon request
Timeline
Brand Advocate
Sagility Health Jamaica
08.2023 - Current
Sales Representative
Super Turbo Lubricant Jamaica
09.2022 - 01.2023
Secretary
Water Crystal Pool
12.2021 - 07.2022
High School Diploma -
St. Andrews High School For Girls
05.2001 -
Northern Technical High School