Naomi Carricarte Mesa
Kingston, Jamaica,W.I
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking a new role in a dynamic environment with room for growth and career advancement
Overview
4
4
years of professional experience
Work History
Travel Agent/Travel/Customer Service Representative Team Lead
SA TRAVEL & TOURS LIMITED
Old Harbour, St. Catherine
10.2021 - 08.2024
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Researched availability of airfare and hotel rooms using reservation systems.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
Assistant Graphic Designer/Customer Service Representative
Fine Point Graphics
Old Harbour, St. Catherine
06.2020 - 06.2021
- Prepared files for printing by reviewing artwork and making any needed corrections or modifications.
- Conducted research on current trends in graphic design industry.
- Designed logos, icons, infographics and illustrations for promotional purposes.
- Identified opportunities to improve existing processes related to graphic design workflows.
- Participated in brainstorming sessions for upcoming projects.
- Handled photo retouching, color correction and layout adjustments.
- Provided support to the art director during production phases of projects.
Education
Associate of Science -
GSET Nursing School
2 Darlington Drive, Old Harbour, St.Catherine07-2019
High School Diploma -
Old Harbour High School
33 South Street,Old Harbour, St. Catherine06-2018
Skills
- Client Consultations
- Mentoring and training
- Itinerary Planning
- Client Relationship Building
- Client Relations
- Travel Arrangements
- International reservations
- Administrative tasks
- Hotel Accommodations
- Credit card payments
Timeline
Travel Agent/Travel/Customer Service Representative Team Lead
SA TRAVEL & TOURS LIMITED
10.2021 - 08.2024
Assistant Graphic Designer/Customer Service Representative
Fine Point Graphics
06.2020 - 06.2021
Associate of Science -
GSET Nursing School
High School Diploma -
Old Harbour High School
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