Summary
Work History
Education
Personal Information
Skills
Timeline
AssistantManager

MONIQUE NEATH

Customer Service Advocate

Summary

To make a positive contribution to the growth and development of an organization and maximize my true potential in an established organization and will promote and maintain harmonious surrounding and industrial relationship. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Work History

Customer Service representative/Collection Agent

Advantage Communications LTD
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Rockendz Ultra Lounge
05.2022 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Agent

Hinduja Global Solution HGS Jamaica
01.2022 - 05.2022
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of home phone, internet service and cable tv to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Agent Associate

VXI Jamaica Ltd
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Bar supervisor/ Host Waitress

Wine Shop Bar and Grill
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.

Education

Pembroke Hall High
09.2006 - 06.2011

Diploma - practical nursing

Eastern School of Practical Nursing
01.2013 - 09.2013

Personal Information

Date of Birth: February 23, 1994

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Timeline

Customer Service representative/Collection Agent

Advantage Communications LTD
05.2023 - Current

Manager

Rockendz Ultra Lounge
05.2022 - 05.2023

Sales Agent

Hinduja Global Solution HGS Jamaica
01.2022 - 05.2022

Diploma - practical nursing

Eastern School of Practical Nursing
01.2013 - 09.2013

Pembroke Hall High
09.2006 - 06.2011

Agent Associate

VXI Jamaica Ltd

Bar supervisor/ Host Waitress

Wine Shop Bar and Grill

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MONIQUE NEATHCustomer Service Advocate