Donna-kay derby
ST ANN,Jamaica
Summary
To use my profession and skills to the highest of my ability to enhance greater productivity to your organization and ensure all task and goals are met.
Overview
9
9
years of professional experience
Work History
Customer Service Representative, Collection Agent and Application Agent
RADIUS GLOBAL SOLUTIONS
Montego Bay, Jamaica
2020.01 - 2024.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
Customer Service Representative
CONDUENT
Montego Bay
2017.06 - 2019.07
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
ACT
Montego Bay
2016.03 - 2017.02
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Pharmacist Assistance
Wisdom Drug Store Pharmacy
Montego Bay
2015.08 - 2015.11
- Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
Education
High School Diploma -
Irwin High School
Fairfield Avenue, Irwin Montego Bay, St.James2015-06
Flanker Primary & Junior High
Flanker Dist,Montego Bay, St James2010-06
Skills
- Strong customer service skills
- Reliable team player
- Efficient and proactive in resolving issues
- Experienced in a fast-paced industry
- Results oriented
Personal Qualifications
Irwin High School, Social Studies, (3), 2015, English A, (3), 2015, Mathematics, (3), 2015, Chemistry, (3), 2015, Account, (3), 2015, Agricultural Science, (2), 2015
Awards
- Prefect of the year
- Bible coordinator of the ISCF Club
- Numeracy monitor
References
- Kareen Binns (Miss), Senior Teacher, Fairfield Avenue Irwin, Montego Bay, St.James, (876) 279- 7589
- Mr Williams, JP, 18 Barnett Street, Montego Bay, St.James, (876) 952-2753
Accomplishments
Academic Awards at Irwin High School
Achievement Awards at Irwin High School
Most Outstanding Student of the Year Award at Irwin High School
Most Outstanding Agent of the Year At Radius Global Solutions
Timeline
Customer Service Representative, Collection Agent and Application Agent
RADIUS GLOBAL SOLUTIONS
2020.01 - 2024.02
Customer Service Representative
CONDUENT
2017.06 - 2019.07
Customer Service Representative
ACT
2016.03 - 2017.02
Pharmacist Assistance
Wisdom Drug Store Pharmacy
2015.08 - 2015.11
High School Diploma -
Irwin High School
Flanker Primary & Junior High