Summary
Overview
Work History
Education
Skills
Personal Qualifications
Awards
References
Accomplishments
Timeline
Generic

Donna-kay derby

ST ANN,Jamaica

Summary

To use my profession and skills to the highest of my ability to enhance greater productivity to your organization and ensure all task and goals are met.

Overview

9
9
years of professional experience

Work History

Customer Service Representative, Collection Agent and Application Agent

RADIUS GLOBAL SOLUTIONS
Montego Bay, Jamaica
01.2020 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.

Customer Service Representative

CONDUENT
Montego Bay
06.2017 - 07.2019
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

ACT
Montego Bay
03.2016 - 02.2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Pharmacist Assistance

Wisdom Drug Store Pharmacy
Montego Bay
08.2015 - 11.2015
  • Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.

Education

High School Diploma -

Irwin High School
Fairfield Avenue, Irwin Montego Bay, St.James
06-2015

Flanker Primary & Junior High
Flanker Dist,Montego Bay, St James
06-2010

Skills

  • Strong customer service skills
  • Reliable team player
  • Efficient and proactive in resolving issues
  • Experienced in a fast-paced industry
  • Results oriented

Personal Qualifications

Irwin High School, Social Studies, (3), 2015, English A, (3), 2015, Mathematics, (3), 2015, Chemistry, (3), 2015, Account, (3), 2015, Agricultural Science, (2), 2015

Awards

  • Prefect of the year
  • Bible coordinator of the ISCF Club
  • Numeracy monitor

References

  • Kareen Binns (Miss), Senior Teacher, Fairfield Avenue Irwin, Montego Bay, St.James, (876) 279- 7589
  • Mr Williams, JP, 18 Barnett Street, Montego Bay, St.James, (876) 952-2753

Accomplishments

Academic Awards at Irwin High School

Achievement Awards at Irwin High School

Most Outstanding Student of the Year Award at Irwin High School

Most Outstanding Agent of the Year At Radius Global Solutions

Timeline

Customer Service Representative, Collection Agent and Application Agent

RADIUS GLOBAL SOLUTIONS
01.2020 - 02.2024

Customer Service Representative

CONDUENT
06.2017 - 07.2019

Customer Service Representative

ACT
03.2016 - 02.2017

Pharmacist Assistance

Wisdom Drug Store Pharmacy
08.2015 - 11.2015

High School Diploma -

Irwin High School

Flanker Primary & Junior High

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Donna-kay derby