Jovan Roper
Kingston
Summary
Dedicated senior leader with extensive experience in Service Delivery and EPMO leadership. Proven ability to align strategic goals with efficient project execution, ensuring on-time and on-budget delivery. Skilled in leading organizations through change through optimizing service delivery processes, enhancing efficiency, and maintaining high customer satisfaction. Expertise in resource management, risk mitigation, and fostering a culture of accountability within cross-functional teams. Committed to data-driven decision-making and quality assurance. Seeking new challenges to drive excellence in service delivery and project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Service Delivery and EPMO
Symptai Consulting Limited
09.2023 - Current
- Oversee entire company project portfolio worth ~8 million USD, ensuring on-time, on-budget, and high-quality project delivery to achieve revenue targets across multiple consulting units
- Developed and executed strategies aligning service delivery and project management with organizational goals.
- Identified and implemented process improvements, enhancing efficiency and customer satisfaction.
- Effectively managed and allocated resources, including personnel, budget, and technology.
- Mitigated risks and developed contingency plans to minimize disruptions in service delivery
- Established and enforced quality standards and compliance requirements.
- Developed and managed EPMO and service delivery budgets, ensuring financial goals were met.
- Prepared and presented regular reports on service delivery and project performance to inform board level decisions
Senior Project Manager (Contract)
Truelogic Software Solutions
07.2021 - 05.2024
- Directed staff augmentation projects, managing technical engineering teams across multiple initiatives for diverse clients in LATAM.
- Conducted comprehensive audits of client processes, identifying inefficiencies and providing actionable recommendations to optimize software development practices.
- Implemented improved Scrum frameworks tailored to client needs, enhancing team collaboration, productivity, and delivery timelines.
Facilitated workshops and training sessions to upskill client teams in Agile methodologies, ensuring sustainable adoption and execution of best practices. - Collaborated with stakeholders to align project goals with business objectives, ensuring the delivery of scalable and efficient solutions.
- Developed and deployed performance-tracking tools, enabling clients to monitor sprint progress, identify bottlenecks, and measure key project metrics.
Manager - Enterprise Project Management Office
Symptai Consulting Limited
05.2021 - 09.2023
- Managed and ensure success for company project portfolio valuing approximately 4 million USD
- Oversee and develop Project Management Office
- Ensure strategic alignment to company wide OKRs
- Provided company wide insights for strategic decisions on project delivery
- Established PMO OKRs and KPIs
- Ensured 90% consultant utilization
Project Manager and PMO Lead
Symptai Consulting Limited
10.2019 - 05.2021
- Provide high quality professional day to day management of Assurance and
- Advisory projects to ensure retention of customer relationships
- Effectively direct client relationships and expectations around project deliverables and deadlines
- Partner with business unit directors to ensure successful delivery of projects and monitor project KPIs
- Implement project management standards across multiple business units
Project Manager
RealDecoy
05.2018 - 09.2019
- Provide overall leadership and management of multiple concurrent projects for local and international clients
- Ensure our clients are successful by providing the effective completion of projects: on-time, within the allocated budget and scope, meeting quality standards, and to the satisfaction of the client
- Perform risk management to minimize project risks.
- Create and adhere to project plans and schedules, communicating staffing requirements, forecasting project team and assigning duties and responsibilities
- Remotely facilitate post-project reviews to track job success and profitability
GIS Projects Coordinator
Mona Geoinformatics Institute
11.2015 - 04.2018
- Overseeing programming team to ensure deadlines and project requirements are met and delivered according to plan and budget
- Overseeing major projects within the Projects Department
- Ensuring project deadlines are met and deliverables are met
Education
BSc - Geomatics Engineering and Land Management
University of The West Indies, Campus
Trinidad And Tobago2015
Skills
- Resource and Utilization Management
- Portfolio and Program Management
- Financial Management
- Stakeholder Management
- Client Relationship Management
- Strategic Planning
- Service Delivery Optimization
- Continuous Improvement
Certification
PMP, Project Management Professional - PMI
PMI-ACP - Agile Certified Practitioner - PMI
ITIL 4 Foundation
Prosci Certified Change Practitioner
SMC, Scrum Master Certified - ScrumStudy
Timeline
Senior Manager, Service Delivery and EPMO
Symptai Consulting Limited
09.2023 - Current
Senior Project Manager (Contract)
Truelogic Software Solutions
07.2021 - 05.2024
Manager - Enterprise Project Management Office
Symptai Consulting Limited
05.2021 - 09.2023
Project Manager and PMO Lead
Symptai Consulting Limited
10.2019 - 05.2021
Project Manager
RealDecoy
05.2018 - 09.2019
GIS Projects Coordinator
Mona Geoinformatics Institute
11.2015 - 04.2018
BSc - Geomatics Engineering and Land Management
University of The West Indies, Campus
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