Ambitious and motivated Executive Administrative Assistant bringing +11 years of experience supporting multiple Presidents, Executive Directors, CEO's and Senior Partners. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
Overview
2026
2026
years of professional experience
Work History
Executive Assistant to the President
Digital Cafe LLC
10.2024 - Current
Manage and prioritize executive email inbox, filtering urgent communications, drafting responses, and ensuring efficient follow-up.
Coordinate scheduling for client shoots, production meetings, deadlines, and personal appointments to maximize productivity and protect executive’s time.
Oversee invoicing process: create and send invoices, track payments, and follow up with clients to ensure timely collections.
Support client booking requests by confirming availability, finalizing details, and securing services on executive’s behalf.
Plan and coordinate travel arrangements, including flights, hotels, and ground transportation, for productions and events.
Facilitate meeting coordination—virtual and in-person—by handling logistics, preparing agendas, and tracking action items.
Manage ongoing projects using Trello, ensuring deadlines are met, deliverables are tracked, and priorities are communicated clearly.
Develop and implement standard operating procedures (SOPs) to streamline recurring tasks and improve workflows.
Maintain organized digital filing systems to ensure quick and accurate retrieval of documents and production materials.
Conduct research on industry opportunities, tools, and collaborations to support business growth and creative projects.
Manage social media presence by posting updates, monitoring engagement, and responding to messages to strengthen brand visibility.
Serve as a trusted point of contact for clients, collaborators, and vendors, ensuring timely communication and professional representation.
Prepared detailed meeting agendas and briefing materials to ensure informed discussions for leadership.
Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
Processed travel expenses and reimbursements for executive team and senior management group.
Volunteered to help with special projects of varying degrees of complexity.
Took notes and dictation at meetings.
Executive Administrator
JM Goldson
10.2021 - 12.2022
Manage complex calendar scheduling with focus on proper allocation of executive availability.
Respond to emails and other correspondence to facilitate communication and enhance business processes.
Manage CEO's inbox and respond to 20 -30 emails daily on their behalf.
Monthly follow-ups on invoicing from clients.
Onboard and Offboard new employees / former employees.
Onboard new clients.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created expense reports, budgets and filing systems for management team.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Filed paperwork and organized computer-based information.
Executed basic banking and bookkeeping tasks.
Executive Administrator
Tridel - Delsuites + Del Condominium Rentals
07.2020 - 06.2022
Provided Executive support to company's President, including managing company calendars, booking travel, resolving scheduling conflicts, booking and organizing on-site and off-site meeting venues and ordering catering.
Handled day-to-day operations and management of staff for two companies.
Coordinated and attended meetings as company's main contact to oversee internal operations. (e.g. Covid-19 processes)
Correspond professionally via email and phone with external stakeholders (e.g., strategic partners, agents, brokers, consultants, advisors, and homeowners).
Prepared presentations, documents and reports as needed.
Supported recruitment operations by conducting several interviews monthly and hiring successful candidates on behalf of the company.
Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
Oversee and approved various invoices before forwarding to Accounting.
Handled President’s expense reports and ensured they got processed with accounting on time.
Coordinates all steps of acquiring/ terminating/ renewing properties; negotiates leases, collect paperwork, insurance, follow ups, etc.
Managed all employee on-boarding and off boarding of former employees.
Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
Ran Payroll or offshore employees.
Processed employee expense reports quickly to prevent delays in payouts.
Oversaw process improvement initiatives.
Monitored executive and site schedules to coordinate meetings and corporate events.
Developed and maintain operational guidelines for staff.
Drafted agendas, created documents for meetings and
Produced highly accurate internal and external letters and memoranda.
Recorded expenses and maintained accounting records.
Consulted with manager on departmental policies and projects.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
Worked with supervisors and management to maintain status reports and update information for client projects.
Organized weekly staff meetings and logged minutes for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Created PowerPoint presentations for business development purposes.
Arranged rapid office equipment repair and maintenance with vendors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed research to collect and record industry data.
Operations Manager
Plum Tree Group
07.2019 - 03.2020
Implemented policies and standard operating procedures for continuous improvement
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 25-member management team with related direct reports
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Managed and allocated staff and material resources to meet production goals
Maintained constructive client and vendor relationships
Spearhead daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
Enhanced employee management by developing schedules, tracking time and administering payroll
Supervised operations team to support operational excellence and excellent customer service
Developed and maintain operational guidelines for staff
Generated operational reports for management on monthly schedule
Evaluated current operational strategies and recommend improvements
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
Used QuickBooks to produce monthly invoices, reports and other deliverables
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Created appropriate documentation for members of board and senior leadership before meetings
Worked with senior management to initiate new projects and assist in various processes
Responded to emails and other correspondence to facilitate communication and enhance business processes
Allocated executive tasks and managed complex calendars and administrative functions
Handled immigration process for foreign employees
Led and implemented company intranet
Handled incoming mail, bills and invoices and completed appropriate actions
Entrusted to handle confidential and sensitive situations in professional matter
Handled all incoming information requests for several busy executives
Maintained appropriate filing of personal and professional documentation
Coordinated and planned vacations for family
Managed and reviewed filing and office systems
Meeting Minutes
Executive Administrative Assistant
JM Goldson LLC
05.2019 - 08.2019
Responded to 20- 30 emails daily and other correspondence to facilitate communication and enhance business processes
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Handled all scheduling for CEO's calendar and prepared meeting agenda and materials
Worked with senior management to initiate new projects and assist in various processes
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Managed and organized CEO's Outlook email account
Handled incoming and outgoing correspondence, including mail, email and faxes
Filed paperwork and organized computer-based information
Took notes and dictation at meetings
Oversaw personal and professional calendars and coordinated appointments for future events
Executive Administrative Assistant
Pub Ocean Limited
01.2018 - 01.2019
Assessed urgency and priorities before accepting or declining appointments and meetings with CEO
Assisted with event planning, including associated travel and logistical arrangements
Checked accuracy and integrity of files and resolved errors
Reduced overhead by taking on more responsibility with creative and administrative projects
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
Assisted administrative team members with completing daily tasks in order to maintain smooth workflow
Scheduled office meetings and client appointments for team of 20
Managed executive calendar and coordinated weekly project team meetings
Corresponded with clients through email
Created company’s first employee manual including training and development
Took detailed notes on recorded meetings with CEO, then helped to make sure key details stay present and attended to
Made travel arrangements for management and executive staff
Organized incoming and outgoing file movements efficiently and accurately
Remote Executive Assistant
Atomic / Zero
5 2017 - 8 2017
Pioneered and controlled automated software app that allowed busy executives and CEO\'s to dictate and record more than 10 emails daily. These were automatically transcribed, proofread and sent to necessary recipients
Supervised executives calendars and coordinated meetings
Assessed vendor products and gave constructive feedback in order to enhance and improve product services
Executive Real Estate Assistant/ Office Manager
Re/Max Grand South
08.2014 - 02.2016
Negotiated, facilitated and managed real estate transactions
Prepared and organized documents for clients
Coordinated home inspections and appraisals for buyers and sellers
Acted as liaison between buyers and sellers to ensure positive experiences for both parties
Organized and scheduled property showings to potential buyers and other brokers at open houses
Presented purchase offers to sellers for consideration
Developed and maintained relationships with clients through networking, postcards and cold calling
Worked closely with clients to get appropriate loans, inspections, and credit reports
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
Developed and maintained internal client filing system
Outlined appropriate process and procedures necessary to fulfill and complete inquiries
Organized forms, made photocopies, filed records, and prepare correspondence and reports
Reviewed and updated client correspondence files and scheduling database