Joleen Campbell

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Checking in passengers by verifying travel documents, providing luggage tags and assisting with ensure the correct procedures are followed with processing passengers with special needs and minors.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Effectively securing and finalizing reservation calls to boost bookings through in-depth knowledge of the airline's offerings and services,

• Input high volume of monthly invoices with consistent accuracy.