DANIELLE FLETCHER

• Develop, implement and enforce sound data protection policies and procedures to meet the legal requirements of the Jamaica Data Protection Act including:
• Reviewing and ensuring that all data processing activities comply with the Jamaican Data Protection Act, which governs personal data collection, use, storage, and sharing
• Formulating policies that comply with the Act's principles, including data minimization, purpose limitation, accuracy, and security
• Researching, digitizing processing activities, and implementing governance, risk, and compliance software to improve siloed workflows by 80%.
• Supported the implementation of an enterprise-wide risk management program, identifying key risk areas and developing mitigation strategies.
• Developed metrics-driven approaches to tracking compliance performance across the organization, providing valuable insights into overall program effectiveness.
• Collaborated with management to develop effective strategies for addressing identified compliance risks and gaps.

• Spearheaded the development of institutional and departmental manuals to institutionalize program accreditation according to the University Council of Jamaica (UCJ) standards
• Utilizing several measures, including desk review, problem-solving, issue resolution, testing, and process improvement, ISO 9001:2015 templates were developed for:
• SWOT Analysis
• PESTLE
• Management Review
• Context and Strategy Analysis
• Interested Party Analysis
• Developed and implemented effective quality management systems, improving efficiency and reducing errors.
• Developed comprehensive documentation detailing the organization''s policies/procedures concerning quality control measures while adhering to regulatory requirements.
• Collaborated with various departments to establish streamlined communication channels, improving overall organizational efficiency related to quality management initiatives.
• Reduced product defects with rigorous testing protocols and strict adherence to industry standards.
• Monitored key performance indicators to track progress towards quality goals, taking corrective action when necessary to ensure targets were met or exceeded.
• Tracked quality issues with external customers, suppliers, and internal plant operations.

• Led quality assurance actions across the technical portfolio and provided technical support in developing and disseminating tools, materials, reports, and papers
• Assisted UN Women's Consultant Facilitator with the preparation of the various reports by drafting and/or reviewing and/or editing
• Facilitated 45 focus group sessions.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management, which improved program delivery outcomes by 90%

• Spearheaded quality assurance actions across and guided co-creation sessions to improve internal planning and communications methodology for restructuring employee engagements in private sector organizations
• Identified and eliminated bottlenecks or inefficiencies in workplace culture and staff engagement practices
• Implemented quality control measures to ensure that the project transitioned smoothly
• Facilitated focus group sessions and culture transformation workshops
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.

• Led quality assurance actions across the technical portfolios, including sub-awardees' scopes of work and provided technical support in developing and disseminating tools, materials, reports, and papers
• Assisted the country director and the project staff with the preparation of the various reports by drafting and/or reviewing and/or editing
• Reviewed technical cost share documentation, ensuring FHI 360 cost share policies compliance
• Collaborated with Advance partners to track and monitor progress/completion/achievement of deliverables and related indicators
• Led monitoring and evaluation activities
• Contributed to the development of/delivery of presentations at professional meetings and conferences
• Ensured project implementation adheres to program/company strategy and remains technically sound
• Contributed strategies and tools for the design and implementation of specific technical components
• Performed other duties as assigned
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.

• Co-created Case Management Operational Manual for partnering entities
• Risk-assessed clients using motivational interviewing techniques to reduce criminogenic risk factors and determine program eligibility
• Conducted outward referrals, monitored clients' progress and updated client files
• Facilitated individual and group counseling sessions
• Facilitated youth life skills workshop and psychoeducational workshop
• Mobilised targeted population for specific programme interventions
• Hosted community stakeholder consultations
• Monitored & evaluated programme outcomes and tracked client's progress
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

• Led institutional capacity-building support initiatives & community engagement programs.
• Provided oversight of community development committees (CDCs) in making decisions and implementing community-led, gender-based advocacy matters
• Developed and executed cross-sector strategy for result-based budgeting and activities within governance structures
• Drove sustainability for operationalizing community-level action plans
• Maintained a strong, up-to-date understanding of the national and local-level policy environment, including donor initiatives and funded activities and public budgeting processes, timelines and prioritization
• Fostered enhanced communication and collective planning across line ministries in a way that regards the needs of communities with a focus on gender-sensitive policy and budget planning
• Orchestrated collaborative policy formulation efforts between community stakeholders, district-level government departments, and national ministries, resulting in the implementation of a citizen-centric policy framework, reducing bureaucratic inefficiencies by 80%
• Supported the Program Execution Unit in reporting program findings to key government and funding partners
• Oversaw compliance initiatives, working closely with legal counsel to mitigate potential risks associated with non-compliance issues.

• Facilitated 20 parent empowerment sessions and guided co-creation processes for improving parent education within homes
• Conducted outward referrals to PATH programme and monitored progress
• Facilitated parenting psychoeducational workshop
• Mobilized targeted population for weekly workshops
• Developed monthly progress reports
• Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Contributed to improved team performance by facilitating communication, collaboration, and problem-solving workshops.
• Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
• Increased workshop attendance, promoting events through targeted social media campaigns and community outreach.
• Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
• Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
• Developed a mentorship program, connecting experienced professionals with newcomers to foster skill development.

Guided institutional capacity-building support initiatives & guided grant administration for civil society organizations, which improved implementation of community-led, gender-based advocacy matters by 85%.

• Assisted CSO in developing strategies to fulfill selection criteria for sub-grants to local CSOs
• Provided technical support to build the capacity of individual CSOs based on comprehensive capacity assessments of partners
• Provided expertise and mentored and coached sub-grantees in the program. outcome areas of budgeting, staffing, partnership and proposal development
• Identified capacity gaps in pre-existing CSO alliances and facilitated the formation of new alliances as they may emerge
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Developed innovative strategies for clients, resulting in increased revenue and business growth by 60%.

• Risk-assessed clients use motivational interviewing techniques to reduce criminogenic risk factors and determine program eligibility.
• Conducted outward referrals, monitored clients' progress and updated client files
• Facilitated individual and group counseling sessions
• Facilitated youth life skills workshop and psychoeducational workshop
• Mobilized targeted population for specific programme interventions
• Hosted community stakeholder consultations
• Supervise five (5) Assistant Community Liaison Officers and conducted other general office management-related matters
• Implemented projects and managed outcomes
• Monitored & evaluated program outcomes and tracked client's progress
• Provided crisis intervention services to effectively address urgent situations, preventing escalation or further harm.
• Developed strong rapport with clients by demonstrating empathy, active listening skills, and genuine concern for their well-being.
• Collaborated with multidisciplinary teams to provide comprehensive support for clients in need.
• Reduced caseload backlog with proactive time management strategies and prioritization of tasks.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.