Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Belmar

USA

Summary

Proficient in data analytics, finance, mathematics, and customer service along with a readiness to work well in a team to collaborate effectively. Extensive knowledge of analytical problem-solving techniques and the capacity to lead the implementation of data analytics to surpass company targets.

Overview

7
7
years of professional experience

Work History

Customer Experience Analyst

1-800-Flowers
09.2021 - Current
  • Produced and analyzed massive collections of business reports in order to provide senior management with visualizations.
  • Used SQL and Python to track progress against outcomes matrices and key performance indicators on a daily, weekly, and monthly basis.
  • Led meetings with teams to evaluate progress made toward the objectives for using data analytics to support well-informed business choices.
  • Managed performance across all center KPIs and created predictive models for BPOs using machine learning methods.

Mathematics Teacher

Caribbean Tutors
06.2017 - 10.2022
  • Created lessons online and in person, to teach Mathematics.
  • Taught approxiamately 35 kids various mathematical concepts, computations, and methods.
  • Participated and led professional development workshops and faculty discussions.

Internship - Marketing Department

Caribbean Airlines Limited
04.2018 - 08.2018
  • Helped with the organization, execution, and support of both in-person and virtual engagements.
  • Organized company files using a document management system.
  • Generated business plans for managers.

Education

Data Analytics - Certificate

University of Miami
07.2024

B.S Mathematics of Finance -

The University of The West Indies
06.2022

Associate of Science -

St. Joseph's Convent, St. Joseph
05.2018

Skills

Languages:

  • SQL, R, Python, JavaScript, HTML/CSS, JSON, Tableau, Postgres, NoSQL, Machine Learning

Applications:

  • GitHub, GitLab, MongoDB, MySQL, PostgreSQL, GIT, Visual Studio Code, Flask, Command-Line, Google Collab

Tools:

  • Excel, Scikit learn, TensorFlow, Spark, Pandas, NumPy, Jupyter Notebook, SQLAlchemy, SAS

Technical Skills:

  • Data visualization, Machine learning, Database management

Timeline

Customer Experience Analyst

1-800-Flowers
09.2021 - Current

Internship - Marketing Department

Caribbean Airlines Limited
04.2018 - 08.2018

Mathematics Teacher

Caribbean Tutors
06.2017 - 10.2022

Data Analytics - Certificate

University of Miami

B.S Mathematics of Finance -

The University of The West Indies

Associate of Science -

St. Joseph's Convent, St. Joseph

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Johanna Belmar