Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Johanna Belmar

USA

Summary

With a background in data analytics, finance, and mathematics, this highly driven individual is adept at requirement analysis, software development, and database management. Innate problem-solving skills with an insatiable drive for learning to uncover valuable information in enormous amounts of unstructured, semi-structured, and organized data. Team-oriented with aptitude for working across varied groups and solving analytical problems and working together with employees at all levels to surpass company standards.

Overview

7
7
years of professional experience

Work History

Customer Experience Analyst

1-800-Flowers
09.2021 - Current
  • Produce and executed business data reports to understand the operations through data analyses, data collection systems, and other strategies to the senior management for incorporation into strategic decision-making.
  • Using queries to monitor progress on a daily, weekly, and monthly basis against key performance indicators and results matrices to verify the functioning and operations of the current system utilizing operational metrics and data.
  • Led meetings with various teams to assess advancement toward goals pertaining to improving the customer experience.
  • Oversee and guide a BPO through all channels while managing performance in all center KPIs, including customer satisfaction, employee relations, staffing, service levels, training, and process & procedures.
  • Oversaw projects and acted as the main point of contact for the client with various internal teams to define objectives and adhere to deadlines.

Mathematics Teacher

Caribbean Tutors
06.2017 - 10.2022
  • Creating and preparing lessons online and in person, to teach Mathematics in accordance with grade level standards
  • Teaching kids various mathematical concepts, computations, and methods as well as fostering a love of mathematics by providing ongoing support.
  • Participated and led professional development workshops and faculty discussions about teaching tactics for mathematics.

Server/Hostess/To Go Specialist

TGIF
04.2020 - 08.2021
  • Promptly and accurately took orders from customers. and made certain that every visitor was attended to politely, promptly, and effectively.
  • Assisted in training new staff members.
  • Accurately rings all orders on the cash register and into the POS system.
  • Worked in tandem with other restaurant employees to guarantee smooth operations in the restaurant.

Internship - Marketing Department

Caribbean Airlines Limited
04.2018 - 08.2018
  • Helped with the organization, execution, and support of both in-person and virtual engagements.
  • Organized company files using a document management system, maintaining current and accessible data.
  • Generated business plans for managers by writing and submitting studies on industry trends.

Education

Data Analytics - BootCamp

University of Miami

Bsc. Mathematics of Finance -

The University of The West Indies

Associate of Science -

St. Joseph's Convent, St. Joseph

Skills

Languages:

  • SQL, R, Python, JavaScript, HTML/CSS, JSON, Tableau, Postgres, NoSQL, Machine Learning

Applications:

  • GitHub, GitLab, MongoDB, MySQL, PostgreSQL, GIT, Visual Studio Code, Flask, Command-Line, Google Collab

Tools:

  • Excel, Scikit learn, TensorFlow, Spark, Pandas, NumPy, Jupyter Notebook, SQLAlchemy, SAS

Other:

  • Project Management
  • Report Preparation
  • Business performance analysis
  • Excellent Public Speaking Skills
  • Oral and Written Communication Skills

Awards

  • Dean's List
  • Member of UWI Actuarial Science Club
  • Scholarship Athlete
  • Volleyball Team Captain

Volunteer Experience

  • NIHERST Science Center Counselor
  • Assistant Volleyball Coach
  • Mathematics Tutor in an Orphanage
  • Junior Achievement Advisor

Timeline

Customer Experience Analyst

1-800-Flowers
09.2021 - Current

Server/Hostess/To Go Specialist

TGIF
04.2020 - 08.2021

Internship - Marketing Department

Caribbean Airlines Limited
04.2018 - 08.2018

Mathematics Teacher

Caribbean Tutors
06.2017 - 10.2022

Data Analytics - BootCamp

University of Miami

Bsc. Mathematics of Finance -

The University of The West Indies

Associate of Science -

St. Joseph's Convent, St. Joseph

Similar Profiles

CREATE PROFILE
Johanna Belmar