Results-driven IT Systems Administrator with 6+ years of experience supporting enterprise networks, securing infrastructure, and maintaining high-availability systems across educational, telecommunications, and wireless environments. Proven ability to reduce downtime, enhance security posture, and deliver efficient IT operations for 1,200+ end users. Skilled across Windows, Linux, macOS, Microsoft 365, Google Workspace, MikroTik, and Ubiquiti. Passionate about cybersecurity, Zero Trust, and building scalable systems that improve business productivity and continuity.
Hi, I’m
JANOI ROWE
TOP HILL, SOUTHFIELD P.O,ST.ELIZABETH
Summary
Overview
9
years of professional experience
1
Certification
Work History
Hampton School
System Administrator | Lab Technician
11.2022 - Current
Job overview
- Administer IT infrastructure supporting 1,200+ students and staff, ensuring system reliability and secure access.
- Reduced downtime by 40% through proactive monitoring, scheduled maintenance, and system updates.
- Implemented digital asset inventory improving tracking accuracy and saving hours weekly.
- Delivered security training to faculty on email safety and digital hygiene.
- Performed full lab refresh including imaging, hardware upgrades, and network optimization.
BestTv Communications
Technical Support Specialist
01.2017 - 09.2022
Job overview
- Maintained 99% network uptime across residential and commercial clients.
- Provided Tier 1 & 2 support across internet, VoIP, and wireless systems.
- Configured routers, access points, and customer networking equipment.
- Trained junior technicians, improving team efficiency and reducing escalations.
Wow Technology Wireless
IT Support Technician
01.2020 - 07.2021
Job overview
- Delivered remote and on-site support to 50+ daily users.
- Diagnosed and resolved connectivity, hardware, and software issues.
- Improved customer experience through faster issue resolution and clear communication.
Education
University of The People595 E Colorado Blvd Suite 623, Pasadena, CA 91101
Bachelor of Science from Computer Science
06.2026
University Overview
Expected 2026
Alison.com
Diploma from Cybersecurity
12.2025
University Overview
2025 - Pending
Alison.com
Diploma from Ethical Hacking
12.2025
University Overview
2025 - Pending
Bethlehem Moravian CollegeBethlehem Moravian College, Malvern P.O, Jamaica
Associate of Science from Computer Repairs & Electronics
06.2017
University Overview
2015 – 2017
Bethlehem Moravian College
City & Guilds Certificate
06.2015
University Overview
2014 – 2015
St. Vincent Strambi Catholic High School
High School Diploma
01.2014
University Overview
CSEC Subjects: Mathematics | English | Information Technology | Principle Of Business | Principal Of Accounts | Social Studies | Office Administration.
Skills
- Systems & Network Administration: Windows Server, Linux, macOS, Active Directory, Group Policy
- Networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi Design, Routing & Switching (MikroTik, Ubiquiti)
- Cloud & SaaS: Microsoft 365 Admin Center, Google Workspace Admin
- Security: Backups, Endpoint Protection, Email Security, VPN, Access Controls
- Tools: TeamViewer, AnyDesk, Ticketing Systems, Asset Management
- Hardware: Diagnostics, Setup, Imaging, Maintenance
- Soft Skills: Training, Documentation, Client Support, Problem Solving, Reliability
Certification
- Introduction to Cloud Computing – Simplilearn
- City & Guilds Certificate – Mathematics
Languages
English (Fluent)
TECHNICAL PROJECTS
TECHNICAL PROJECTS
Small Business Wi-Fi Deployment: Designed and deployed a secure, scalable Ubiquiti/MikroTik wireless network; configured VPN access and firewall rules for remote workers.
Hobbies
Hobbies
Football, Creative Writing, Technology ForumsGoal
Goal
Become a Cybersecurity Engineer and establish a technology solutions company.
Timeline
System Administrator | Lab Technician
Hampton School
11.2022 - Current
IT Support Technician
Wow Technology Wireless
01.2020 - 07.2021
Technical Support Specialist
BestTv Communications
01.2017 - 09.2022
Alison.com
Diploma from Cybersecurity
Alison.com
Diploma from Ethical Hacking
Bethlehem Moravian College
City & Guilds Certificate
University of The People
Bachelor of Science from Computer Science
Bethlehem Moravian College
Associate of Science from Computer Repairs & Electronics
St. Vincent Strambi Catholic High School
High School Diploma