JANOI NICARDO ROWE
St. Elizabeth
Summary
IT Systems Administrator and Technical Support Specialist with 6+ years of experience managing IT infrastructure, networks, and end-user support in fast-paced environments. Proven ability to maintain 99% system uptime, reduce downtime by 40%, and deploy scalable networking solutions using MikroTik and Ubiquiti technologies. Skilled in Windows, Linux, Microsoft 365 administration, cybersecurity fundamentals, and remote support tools. Passionate about building secure, reliable IT systems that improve operational efficiency and business productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator | Lab Technician
Hampton School
St. Elizabeth, Jamaica
01.2022 - Current
- Administered school lab infrastructure supporting 1200+ students and staff.
- Implemented a digital asset inventory for IT hardware and software licensing.
- Performed system backups, security updates, and lab maintenance procedures.
- Delivered Tier 1 & Tier 2 technical support to faculty, cutting downtime by 40%.
Technical Support Specialist
BestTv Communications
Jamaica
01.2017 - 01.2022
- Provided daily remote support.
- Maintained 99% system uptime via proactive monitoring and troubleshooting.
- Conducted internal training on email security, digital hygiene, and device care.
IT Support Technician
Wow Technology Wireless
Jamaica
01.2020 - 01.2021
- Handled all hardware/software setup for clients and internal teams.
- Provided on-site and remote support for internet, and mobile devices.
- Trained junior tech staff in diagnostics and client-facing communication.
Education
Bachelor of Science - Computer Science
University of the People
Associate Degree - Computer Repairs & Electronics
Bethlehem Moravian College
City & Guilds Certificate - undefined
Bethlehem Moravian College
High School Diploma - undefined
St. Vincent Strambi Catholic High School
01.2014
Skills
- Windows, macOS, Linux
- Microsoft Office 365 Administration
- Google Workspace Admin Console
- Remote Desktop Tools: TeamViewer, AnyDesk
- Networking: TCP/IP, DHCP, DNS, Wi-Fi
- Routers/Switches: Mikrotik, Ubiquiti
- Antivirus, Backup
- System & Network Administration
- Windows OS, Microsoft 365 & Google Workspace
- Hardware Installation & Diagnostics
- Remote Support (TeamViewer, AnyDesk)
- Cybersecurity Awareness & Backup Solutions
- Documentation & Staff Training
- Helpdesk Ticketing & Inventory Systems
Certification
- Introduction to Cloud Computing – Simplilearn
- City & Guilds Certificate – Mathematics
Languages
English (Fluent)
Timeline
System Administrator | Lab Technician
Hampton School
01.2022 - Current
IT Support Technician
Wow Technology Wireless
01.2020 - 01.2021
Technical Support Specialist
BestTv Communications
01.2017 - 01.2022
Bachelor of Science - Computer Science
University of the People
Associate Degree - Computer Repairs & Electronics
Bethlehem Moravian College
City & Guilds Certificate - undefined
Bethlehem Moravian College
High School Diploma - undefined
St. Vincent Strambi Catholic High School
KEY TECHNICAL PROJECTS
Remote Network Deployment – Small Business
- Designed and deployed a secure Wi-Fi network using Ubiquiti and MikroTik hardware
- Implemented VPN remote access and firewall rules for secure connectivity
- Configured workstations and network infrastructure supporting 4+ staff members