JANOI NICARDO ROWE
St. Elizabeth
Summary
Versatile IT Support Specialist & Systems Administrator with 6+ years of experience managing IT infrastructures, optimizing systems, and supporting end-users in fast-paced environments. Skilled in diagnosing and resolving complex hardware/software challenges, implementing streamlined processes, and training teams to maximize technology adoption and efficiency. Passionate about leveraging IT to drive business value whether by improving system performance, strengthening cybersecurity through Zero Trust principles, or ensuring business continuity. With a balance of technical expertise and people-focused solutions, I thrive at the intersection of technology, security, and productivity.
Qualified Network Administrator with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Professional with strong expertise in system administration, Network Administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator | Lab Technician
Hampton School
01.2022 - Current
- Administered school lab infrastructure supporting 1200+ students and staff.
- Implemented a digital asset inventory for IT hardware and software licensing.
- Performed system backups, security updates, and lab maintenance procedures.
- Delivered Tier 1 & Tier 2 technical support to faculty, cutting downtime by 40%.
Technical Support Specialist
BestTv Communications
01.2017 - 01.2022
- Provided daily remote support.
- Maintained 99% system uptime via proactive monitoring and troubleshooting.
- Conducted internal training on email security, digital hygiene, and device care.
IT Support Technician
Wow Technology Wireless
01.2020 - 01.2021
- Handled all hardware/software setup for clients and internal teams.
- Provided on-site and remote support for internet, and mobile devices.
- Trained junior tech staff in diagnostics and client-facing communication.
Education
Diploma - Cybersecurity
Alison.com
Diploma - Ethical Hacking
Alison.com
Bachelor of Science - Computer Science
University of the People
Associate Degree - Computer Repairs & Electronics
Bethlehem Moravian College
City & Guilds Certificate - undefined
Bethlehem Moravian College
Certificate - Cloud Computing Fundamentals
Simplilearn
01.2022
High School Diploma - undefined
St. Vincent Strambi Catholic High School
01.2014
Skills
- Windows, macOS, Linux
- Microsoft Office 365 Administration
- Google Workspace Admin Console
- Remote Desktop Tools: TeamViewer, AnyDesk
- Networking: TCP/IP, DHCP, DNS, Wi-Fi
- Routers/Switches: Mikrotik, Ubiquiti
- Antivirus, Backup
- System & Network Administration
- Windows OS, Microsoft 365 & Google Workspace
- Hardware Installation & Diagnostics
- Remote Support (TeamViewer, AnyDesk)
- Cybersecurity Awareness & Backup Solutions
- Documentation & Staff Training
- Helpdesk Ticketing & Inventory Systems
Certification
- Introduction to Cloud Computing – Simplilearn
- City & Guilds Certificate – Mathematics
Languages
English (Fluent)
Timeline
System Administrator | Lab Technician
Hampton School
01.2022 - Current
IT Support Technician
Wow Technology Wireless
01.2020 - 01.2021
Technical Support Specialist
BestTv Communications
01.2017 - 01.2022
Diploma - Ethical Hacking
Alison.com
Bachelor of Science - Computer Science
University of the People
Associate Degree - Computer Repairs & Electronics
Bethlehem Moravian College
City & Guilds Certificate - undefined
Bethlehem Moravian College
Certificate - Cloud Computing Fundamentals
Simplilearn
High School Diploma - undefined
St. Vincent Strambi Catholic High School
Diploma - Cybersecurity
Alison.com
KEY TECHNICAL PROJECTS
Remote Network Setup – Small Business, Designed and deployed a scalable Wi-Fi network using Ubiquiti and Mikrotik solutions., Set up secure workstations and remote access for 4+ staff with VPN access and firewall rules.
Hobbies
Football, Creative Writing, Technology Forums
Goal
To become a Cybersecurity Engineer and open my own tech solutions company.