Goldalee Rose
Lot 34 Angel's Inn Drive, Spanish Town
Summary
Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills.
Good cleaning abilities, excellent physical fitness and strong work ethic. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude. Established background as room attendant for five-star resort.
Overview
4
4
years of professional experience
Work History
Room Attendant
Acadia Ocean View Motel
05.2023 - 10.2023
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Room Attendant
Spanish Court Hotel
09.2019 - 10.2023
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Checked appliances in guest rooms to determine good working order.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Spa Attendant
Marriott International, The St. Regis Resort
10.2022 - 05.2023
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests and escorted to correct treatment rooms.
- Conducted locker room tours and provided information and directions.
Education
Caribbean Secondary Education Certificate
Distinction College
6 Nugent Street, Spanish Town, St. Catherine06.2021
Dining Room And Bartending
St Monica College
Lot 17 80A, Main St. Ocho Rios, St. Ann12.2019
Level 1 & Level 2 in Housekeeping
Heart Trust NTA
9 William St, Spanish Town, Jamaica08.2014
High School Diploma -
Tacius Golding High School
St Faith's District Brown's Hall P.O St Catherine09.2009
Skills
- Maintenance Reports
- Guest Relations
- Mentoring and Training
- Hospitality Industry
- Lost and Found Management
- Steam-Operated Sterilizers
- Teamwork
Timeline
Room Attendant
Acadia Ocean View Motel
05.2023 - 10.2023
Spa Attendant
Marriott International, The St. Regis Resort
10.2022 - 05.2023
Room Attendant
Spanish Court Hotel
09.2019 - 10.2023
Caribbean Secondary Education Certificate
Distinction College
Dining Room And Bartending
St Monica College
Level 1 & Level 2 in Housekeeping
Heart Trust NTA
High School Diploma -
Tacius Golding High School
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