Driver
Jamaica Urban Transit Company
2019.06 - Current
Dwight Duncan
Driver
Portmore,St. Catherine
Timeline
Customer Care, Technical Support
Advantage Communications
05.2016 - 04.2019
Customer Service Representative
Digicel Group JamaicaLlimited
12.2010 - 05.2016
Bachelor of Science - Construction Engineering
University of Tevchnology
09.2010 - Current
Diploma of Higher Education - Architecture And Draftsman Technology
HEART NTA (VTDI)
09.1998 - 02.2001
CXC's/SSC's - General Education
Jose Marti Technical High School
09.1992 - 07.1996
Work History
Driver
Jamaica Urban Transit Company
Portmore , St. Catherine
2019.06 - Current
- Improved customer satisfaction by maintaining punctuality.
- Followed proper safety procedures and protocols.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Kept detailed mileage and fuel reports.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Customer Care, Technical Support
Advantage Communications
New Kingston , Kingston
05.2016 - 04.2019
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Configured and tested new software and hardware.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Managed high levels of call flow and responded to technical support needs.
- Documented support interactions for future reference.
Customer Service Representative
Digicel Group JamaicaLlimited
Kingston , Kingston
12.2010 - 05.2016
- Delivered prompt service to prioritize customer needs.
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Education
Bachelor of Science - Construction Engineering
University of Tevchnology
Papine/St. Andrew 09.2010 - Current
Diploma of Higher Education - Architecture And Draftsman Technology
HEART NTA (VTDI)
Papine/St. Andrew 09.1998 - 02.2001
CXC's/SSC's - General Education
Jose Marti Technical High School
Spanish Town/St. Catherine 09.1992 - 07.1996
Skills
- Professional Driving
- Customer Service
- Passenger Assistance
- Route Optimization
- Accurate Fare Collection
- Safety Protocols
- Vehicle and Equipment Safety
- Manual Handling
- Delivery Driving
- Vehicle defect reporting
- Customer interaction and Engagement
- Jamaica Local Road Knowledge
- Vehicle Maintenance
Summary
I am a well traveled driver with a clean driving record and positive work attitude, excellent punctuality and work ethics, knowledgeable in finding the best routes by using goggle maps. Safety focused and vigilant with outstanding driving record; Courteous and Cordial with a desire to maintain a safe driving record. Proactive, reliable, and dedicated to cost effective transportation of goods and materials as well as passengers.
Being an industrious driver with more than twenty years of experience , I also have experience in transporting special needs children to school, and the general public passengers to their daily work. During transporting passengers, safety is always maintained; while providing a reliable service.
Carefully maintaining Government vehicle and to follow rules governing the vehicle. I have a history of exceeding passenger's expectations with service, quality and speed.
Work Preference
Work Type
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