CARISE LESLIE
Banker
Spanish Town,St. Catherine
Summary
Highly motivated individual, who is customer oriented and results focused with a proven track record of exceeding expectations for seven ( 7) years consecutively on bank's performance review. Very keen on attention to details with high level of accuracy and thoroughness. Diligent in completing tasks assigned and following through to resolution/end-to-end process. Good analytical skills providing reporting and making suitable recommendations for process enhancement. Excellent organizational skills which has helped with prioritizing work flow. Good communication skills, time management and methodical with following through with customers' request. Thorough knowledge of computer and basic software.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
10
10
Certificates
Work History
BANK OFFICER, SALES SUPPORT DIGITAL
Bank of Nova Scotia Jamaica Ltd
Kingston
03.2011 - Current
- Completing and advancing credit applications; digital portfolios; liaising with internal and external stakeholders; adhering to banking policies and procedures; and ensuring timely service deliverables
- Analyze credit applications (including credit reports) for making recommendations for approval
- Actioning requests from Sales Officers while maintaining service level agreement
- Review documentation from branches and follow with customers for outstanding documents
- Performing reviews and recommendations where necessary.
CLERICAL ASSISTANT
Carberry Court Special School
Kingston
04.2008 - 01.2011
- O
- Draft and type correspondences, transcribe notes at meetings, preparation of minutes, liaison with parents concerning meetings and updating them on school events, answer telephone, have responsibility for petty cash funds and keep inventory on stocks at the canteen.
OPERATIONS SPECIALIST
SUPERVISORJamaica Agent Services Limited
Kingston
01.2004 - 01.2007
- Managed dialer system which includes starting the dialer, regulating inbound and outbound calls, conducting analysis of dialer system to ensure adequate staffing of customer service representatives , maintain reporting system for logging incidents and liaison with clients, daily and monthly reporting and supervision of the customer service representative.
LEGAL SECRETARY/PARA
Judith Brown, Ramanand & Co
01.1999 - 01.2003
- O Jamaica
- Drafted legal documents and correspondences, liaison with courts' bailiffs and clerks with respect to documents and warrants, followed-up with the respective institution regarding purchase or sale of properties, kept clients abreast as to happenings on their matters; managed office during attorney's leave of absence - providing daily report on transactions, court matters and clients' file and supervised junior staff
- Liaison with external counsels for attendance of Court matters
- Responding and following up with customer queries.
Education
BA - Guidance And Counselling GPA 3.08
Jamaica Theological Seminary
Jamaica W.I. 01.2007 - 05.2014
Caribbean Secondary Examination Certificate - Business Studies
Excelsior High School
Jamaica W.I. 09.1992 - 06.1997
Skills
Customer Service Oriented
undefinedCertification
Caribbean Examinations Council (CXC) CSEC
Timeline
BANK OFFICER, SALES SUPPORT DIGITAL
Bank of Nova Scotia Jamaica Ltd
03.2011 - Current
CLERICAL ASSISTANT
Carberry Court Special School
04.2008 - 01.2011
BA - Guidance And Counselling GPA 3.08
Jamaica Theological Seminary
01.2007 - 05.2014
OPERATIONS SPECIALIST
SUPERVISORJamaica Agent Services Limited
01.2004 - 01.2007
LEGAL SECRETARY/PARA
Judith Brown, Ramanand & Co
01.1999 - 01.2003
Caribbean Secondary Examination Certificate - Business Studies
Excelsior High School
09.1992 - 06.1997
Caribbean Examinations Council (CXC) CSEC
English Language Grade III (1998)
Mathematics Grade I
Principles of Accounts Grade 1
Typewriting Grade 1
Principles of Business Grade II, General Certificate Examination (GCE) Ordinary Level
Retail Product Knowledge (Bank of Nova Scotia Ja. Ltd)
Conflict Resolution (Bank of Nova Scotia Ja. Ltd)
Six Sigma (Bank of Nova Scotia Ja. Ltd)
English - Intermediate
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