Shakeria Francis
68 Young Street, Spanish Town,
Summary
Dynamic and engaging, Logistics professional with a solid foundation in customer service and communication. Excellent interpersonal skills, successfully managing client relationships, and consistently delivering exceptional results. Collaborative team player committed to fostering a conducive learning environment to drive continuous improvement and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Jamaica Observer
08.2023 - Current
- Managed end-to-end logistics operations, ensuring smooth coordination of shipments, deliveries, and inventory control.
- Maintained professional communication with clients, external partners, and internal teams to ensure seamless service delivery.
- Administered administrative tasks for the Circulation Manager, including processing purchase service requisitions and managing office supplies.
- Accurately input return figures for agents and contractors into the system, identifying variances for effective issue resolution.
- Processed payroll and contracts for special vendors, ensuring timely and accurate documentation.
- Handled the sorting, packaging, and management of cheques and invoices, ensuring meticulous record-keeping.
- Prepared daily dispatch and weekly operations reports to track performance and improve logistics efficiency.
Brand Promoter / Supervisor (Part-time)
Grace Kennedy Foods and Services Limited
11.2021 - Current
- Supervised supermarket promotions, ensuring adherence to brand standards and protocols
- Collaborated with senior management to optimize shopper experience and brand visibility
- Proactively communicated new and pertinent information to customers and ensured follow-up on commitments
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
Customer Service Representative
Bank of Nova Scotia Jamaica Limited
04.2019 - 03.2020
- Conducted in-depth research to deliver precise solutions, effectively addressing customer concerns and enhancing satisfaction.
- Proactively communicated relevant updates and information to customers, ensuring transparency and timely follow-up on commitments.
- Leveraged various systems and tools to identify and resolve the root causes of customer issues, ensuring long-term solutions and improved service quality.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston11-2023
Skills
- Logistics Strategy Development
- Detail-Oriented Focus
- Interactive Teaching Techniques
- Client Relationship Management
- Flexibility in Learning Approaches
Certification
HEART Level II Customer Service Certificate
American Hotel and Lodging Educational Institute
(AHLEI)Certificate
Reading and Singing
I love to read novels and self development books anything that gets me thinking and help growth. I enjoy singing because it helps to relax and bring calm.
Timeline
Logistics Coordinator
Jamaica Observer
08.2023 - Current
Brand Promoter / Supervisor (Part-time)
Grace Kennedy Foods and Services Limited
11.2021 - Current
Customer Service Representative
Bank of Nova Scotia Jamaica Limited
04.2019 - 03.2020
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Similar Profiles
Tόmori TomlinsonTόmori Tomlinson
Marketing, Communications & Research Coordinator at Jamaica Hotel & Tourist Association (JHTA)Marketing, Communications & Research Coordinator at Jamaica Hotel & Tourist Association (JHTA)
R. Sai SpandanaR. Sai Spandana
Associate Editor at Supreme Court ObserverAssociate Editor at Supreme Court Observer
Pamela McCallPamela McCall
Administrative Assistant at The Charlotte ObserverAdministrative Assistant at The Charlotte Observer