Bridget Mullings-Harris
Kingston,01
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Customer Service offering polished communication skills. Brings excellent organizational skills and over 6 years of job experience. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2023
2023
years of professional experience
10
10
years of post-secondary education
Work History
Grade 3 Classroom Teacher
Miramar Kinder Prep
1 1 - 01.2016
- 4H Club Leader
- Planning and managing fun-raising activities
- Assisting with school's computer and office wo rk
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Retained student interest and maximized receptive learning.
- Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Built positive relationships with parents to involve families in educational process.
- Implemented classroom management improvements to enhance class morale and engagement.
- Taught students subject-specific material, learning strategies and social skills.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Kept classroom clean, organized, and safe for students and visitors.
- Assessed student progress by administering tests and evaluating results.
Teacher
Stony Hilly Primary
Kingston
05.2011 - 07.2011
- Supervised learning groups of students in classroom stations.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Completed daily reports, meal count sheets and attendance logs.
Bookroom Administrator Assistant
Seaforth High School
10.2008 - 05.2010
- Receiving and handing out textbooks
- Take charge while administrator was away
- Receiving payment and writing receipts
- Handling customer concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled 4 calls per day to address customer inquiries and concerns.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
Shopkeeper
Mr Mullings
Morant Bay, State
01.2001 - 08.2005
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed inventory control, cash control and store opening and closing procedures.
Education
Certification in Customer Service - Level II - Coustomer Service
HEART Academy
Kingston ,Jamaica 01.2018 - 06.2019
Certificate - Computer Technology - Computer And Information Sciences
Carribean Maritine
Kingston, Jamaica 01.2019 - 11.2020
Certificate - Customer Service- Level 3 - Computer And Information Sciences
HEART Academy
Kingston , Jamaica 01.2019 - 11.2021
Certificate National Vocational Qualification of Jamaica (NVQJ) Certification in Early Childhood Education - Level II - Early Childhood Education
Stony Hill HEART Academy
St. Andrew 09.2009 - 01.2011
Certificate National Vocational Qualification of Jamaica (NVQJ) Certification in Essentials of Fashion Designing - Level II National Vocational Qualification of Jamaica (NVQJ) Certification in Garment Construction - Level II -
Garmex HEART Academy
Marcus Garvey Drive- 09.2004 - 09.2007
Skills
Administrative support
undefinedPlaying Netball, Swimming, Reading, Meeting new people, andTravling.
I usually play netball during high school and evening now and I do swimming in my spare time which I enjoy. Reading was always apart of my lief until now, I do enjoy it. Meeting new people is what am made of, I am always meeting and greeting persons.
Timeline
Certificate - Computer Technology - Computer And Information Sciences
Carribean Maritine
01.2019 - 11.2020
Certificate - Customer Service- Level 3 - Computer And Information Sciences
HEART Academy
01.2019 - 11.2021
Certification in Customer Service - Level II - Coustomer Service
HEART Academy
01.2018 - 06.2019
Teacher
Stony Hilly Primary
05.2011 - 07.2011
Certificate National Vocational Qualification of Jamaica (NVQJ) Certification in Early Childhood Education - Level II - Early Childhood Education
Stony Hill HEART Academy
09.2009 - 01.2011
Bookroom Administrator Assistant
Seaforth High School
10.2008 - 05.2010
Certificate National Vocational Qualification of Jamaica (NVQJ) Certification in Essentials of Fashion Designing - Level II National Vocational Qualification of Jamaica (NVQJ) Certification in Garment Construction - Level II -
Garmex HEART Academy
09.2004 - 09.2007
Shopkeeper
Mr Mullings
01.2001 - 08.2005
Grade 3 Classroom Teacher
Miramar Kinder Prep
1 1 - 01.2016
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