Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brianna O'Neil

Kingston,Jamaica

Summary

Highly motivated and organized team manager with experience in office management, training, technical support, and data organization. Demonstrates exceptional leadership, problem-solving, and time management skills. Adept at planning, overseeing operations, and ensuring the smooth functioning of administrative processes. Known for exceeding performance targets and maintaining efficiency in fast-paced environments. Passionate about contributing to the success of organizational goals through strong organizational and communication skills.

Overview

7
7
years of professional experience

Work History

Team Manager

VXI Jamica (DIRECTTV)
Kingston, Jamaica
09.2024 - 05.2025
  • Oversee daily operations of the sales team, ensuring that targets and quality standards are met.
  • Provide guidance and support to sales associates, helping them troubleshoot issues and improve their skills.
  • Monitor performance, provide feedback, and encourage team members to meet and exceed sales goals.
  • Conduct regular one-on-ones with sales associates to discuss performance, challenges, and career development.
  • Emphasized products features based on analyses of customer's needs and technical knowledge of product capabilities and limitations.
  • Managed payroll for my team ensuring that all hours per agent are accounted for and other incentives are accurately noted for each payout.
  • Managed a team to meet the required KPIs to satisfy or exceed the targets set for each month eg. Sales, Hours, Conversion, Cost per Sale etc.
  • Being an expert in the field I was often a resource center for knowledge and other know-hows to increase efficiency and efficiency for the day-to-day operations.

Sales Associate

VXI Jamaica (DIRECTTV)
Kingston, Jamaica
04.2021 - 09.2024
  • Proactively call potential or existing customers to sell products or services.
  • Answer incoming calls from customers, address inquiries, and promote relevant products or services.
  • Identify and qualify leads based on customer needs and interest during conversations.
  • Stay informed about the company's products, services, promotions, and pricing to effectively present offerings to customers.
  • Tailor sales pitches based on customer needs, pain points, and preferences.
  • Provide accurate and persuasive information about products to encourage purchases.
  • Offer additional products or services to enhance the customer's experience or meet their broader needs.

Summer Intern-Secretary

Office of the Director of Public Prosecutions
Kingston, Jamaica
06.2019 - 08.2019
  • Create and group files in accordance.
  • Work alongside the head secretary to find documents for the scheduling of court meetings.
  • Log the daily occurrences of the court's meetings.
  • Greet customers and members, answer phone calls, and direct inquiries to the appropriate department or individual.

Summer Intern- Secretary

COK Credit Union
Kingston, Jamaica
06.2018 - 08.2018
  • Greet customers and members, answer phone calls, and direct inquiries to the appropriate department or individual.
  • Schedule meetings, appointments, and conference calls for staff members.
  • Organize and maintain physical and electronic files, including member records, financial documents, and internal reports.
  • Sort and distribute incoming mail, process outgoing correspondence, and maintain shipping/receiving logs.

Education

Aptitude Training Leadership Course - Economics

University of the West Indies
01.2020

Skills

  • Leadership
  • Problem solving
  • Work planning
  • Issue resolution
  • Time management
  • Remote learning
  • Critical thinking
  • Marketing
  • Sales management

Volunteer Experience

Commuting Students Committee, UWI Mona, 2019 - 2020, Thirty hours (30) of Community Service at Voices for Jamaica, Maverley.

Timeline

Team Manager

VXI Jamica (DIRECTTV)
09.2024 - 05.2025

Sales Associate

VXI Jamaica (DIRECTTV)
04.2021 - 09.2024

Summer Intern-Secretary

Office of the Director of Public Prosecutions
06.2019 - 08.2019

Summer Intern- Secretary

COK Credit Union
06.2018 - 08.2018

Aptitude Training Leadership Course - Economics

University of the West Indies

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Brianna O'Neil