Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic
Deena Bennett

Deena Bennett

Kingston

Summary

Dynamic customer service professional with two years of experience in both call-center and retail store environments, as well as in room attendant and front desk roles. Skilled in building strong relationships with customers, understanding their needs, and providing effective solutions. Excel at listening to customer needs, articulating product benefits, and creating value-added solutions. Highly professional, self-motivated, and able to work independently with minimal supervision. Possess excellent communication and time management skills. Proficient in utilizing remote communication tools such as Zoom, Skype, Dropbox, and Google Suite. Eager to leverage my skills and experience to contribute to your team's success.

Overview

7
7
years of professional experience

Work History

Team Manager

MPV INTERNATIONAL INC
02.2023 - Current
  • Completed advanced clerical tasks, including account reconciliation and document management
  • Gathered, organized and summarized data and information for management
  • Elevated performance levels and minimized compliance issues by fully training new hires
  • Helped managers enforce procedures and protocols with effective training strategies
  • Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes
  • Coordinated with HR team to help onboard new staff
  • Sourced and gathered critical knowledge from skilled experts to use in training modules
  • Organized and edited training manuals, multimedia visual aids and other educational materials

Brand Advocate

HINDUJA GLOBAL SOLUTIONS
04.2021 - 07.2022
  • Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment
  • Conducted needs assessments and reviewed account information to identify customer needs
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Close sales with potential customers
  • Bundle home services - internet, cable, home phone and home security
  • Maintain a 45% conversation rate

House Keeping / Front Desk Agent

BAY FRONT APARTMENT
08.2020 - 04.2021
  • Efficiently managed front desk operations, ensuring smooth check-in and check-out processes
  • Consistently provided excellent customer service, exceeding guest expectations and fostering positive reviews
  • Effectively resolved guest complaints and concerns, ensuring a pleasant and memorable stay for all visitors
  • Successfully upsold hotel amenities and services, contributing to increased revenue and guest satisfaction
  • Maintained exceptional cleanliness and organization in guest rooms, resulting in high customer satisfaction
  • Demonstrated strong attention to detail in performing housekeeping duties, resulting in spotless and well-maintained rooms
  • Worked with my team to ensure all rooms are cleaned and ready for new guests

Customer Service Representative

SUTHERLAND GLOBAL SERVICES
08.2018 - 12.2019
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Answered inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfilled requests by clarifying desired information; completing transactions; forwarding requests

Room Attendant/Kitchen Staff Member

TROPICS VIEW HOTEL
11.2017 - 06.2018
  • Supported kitchen operations by performing dishwashing and serving duties, ensuring smooth meal service.
  • Maintained a clean and organized kitchen environment, enhancing efficiency and hygiene.
  • Delivered outstanding room service, addressing guest needs promptly and maintaining a spotless environment, resulting in positive guest feedback.
  • Efficiently maintained cleanliness and tidiness of guest rooms and cleaned up to 15 rooms daily
  • Consistently exceeded guest expectations by providing exceptional service
  • Collaborated with team members to ensure smooth operations and guest satisfaction
  • Attentively addressed guest requests and resolved any issues promptly
  • Adhered to strict safety and hygiene protocols to maintain a clean and sanitized environment

Education

Associate Degree. -

Sociology

Some College -

SPAULDING HIGH SCHOOL

Associate Degree. -

Communicaon Studies
01.2023

Executive Certificate - Supervisory Management

UNIVERSITY COLLEGE OF THE CARIBBEAN
01.2021

Associate Degree. - Mathematics, English

Food and nutrion management
01.2016

Skills

  • OPERATIONS COOKING
  • FOURGEN COMPUTER-AIDED SOFTWARE
  • ENGINEERING (CASE) TOOLS
  • BILLING
  • SALES
  • MICROSOFT EXCEL
  • WRITTEN COMMUNICATION
  • CUSTOMER SERVICE
  • COMMUNICATIONS MANAGEMENT
  • STAFF MANAGEMENT
  • ANALYTICAL THINKING
  • SCHEDULING
  • LEADERSHIP
  • ONBOARDING
  • PRODUCT MANAGEMENT
  • TEAM LEADERSHIP
  • MULTIMEDIA
  • TECHNICAL SUPPORT
  • UPSELLING
  • SKYPE
  • BOOST (C LIBRARIES)
  • WEIGHT TRAINING
  • TASK MANAGEMENT
  • EMPATHY
  • RECONCILIATION

Extracurricular Activities

Naggo Head Association, Portmore, Portmore, Jamaica, 00000, 01/01/21, Present, Engage in a variety of services to make our neighborhood a better place to live. Participate in regular clean-up campaigns to remove litter and debris from our streets and public spaces. Organize back-to-school drives to provide children from low-income families with the necessary school supplies to succeed in their studies. Run after-school programs that provide children with homework assistance, which helps to boost their grades and instill a love for learning.

Timeline

Team Manager

MPV INTERNATIONAL INC
02.2023 - Current

Brand Advocate

HINDUJA GLOBAL SOLUTIONS
04.2021 - 07.2022

House Keeping / Front Desk Agent

BAY FRONT APARTMENT
08.2020 - 04.2021

Customer Service Representative

SUTHERLAND GLOBAL SERVICES
08.2018 - 12.2019

Room Attendant/Kitchen Staff Member

TROPICS VIEW HOTEL
11.2017 - 06.2018

Some College -

SPAULDING HIGH SCHOOL

Associate Degree. -

Communicaon Studies

Executive Certificate - Supervisory Management

UNIVERSITY COLLEGE OF THE CARIBBEAN

Associate Degree. - Mathematics, English

Food and nutrion management

Associate Degree. -

Sociology
Deena Bennett