Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Special Constable telecommunicator
Royal Turks and Caicos Islands Police Force
PROVIDENCIALES, Turks and Caicos Islands
02.2024 - 12.2024
Provided assistance to victims of crime or disaster, offering emotional support and practical advice.
Provided educational presentations on topics related to law enforcement at schools or youth clubs.
Prevented unauthorised access to restricted areas through effective monitoring procedures.
Developed positive relationships with members of the local community through regular engagement activities.
Liaised with other police personnel to coordinate joint operations when necessary.
Maintained records including incident logs, shift reports, and daily activity summaries.
Responded to emergency calls from the public relating to incidents such as fires, accidents, or disturbances.
Assessed threats posed by suspects using verbal de-escalation techniques where appropriate.
Monitored security systems such as CCTV cameras and alarm systems.
Answered calls and complaints while providing community-oriented police services to improve and enhance the quality of life.
Operated a multi-line telephone system, including transferring calls, placing outbound calls, taking messages, and paging staff members.
Utilized computer-aided dispatch software to enter data into the database to create incident reports.
Assist with first aid response
WELLNESS PROFESSION & CEO
Health Seekers Gym and Fitness Camp
01.2017 - 01.2021
Directed all Operational, Human Relations, Administrative, Legislative and Financial functionalities
Actively engaged in the procurement and warehousing of gym equipment
Conceptualized marketing strategies to reach customers
Fostered positive relationships and a safe environment for the clients
Cabana Butler
X-FUND PROPERTIES LIMITED HILTON ROSE HALL RESORT AND SPA
01.2012 - 01.2016
Maintained the general cleanliness of the cabanas and their surrounding areas
Executed inventory management and accounts receivables duties
Provided hospitality services to special events with specialization in modern European and Caribbean cuisine
Participated in exceptional customer service experience
Wedding Dress Consultant
SARAH'S BRIDAL PLACE
01.2011 - 01.2015
Conducted regular follow-ups with customers to ensure satisfaction with purchases.
Provided excellent customer service by greeting customers warmly and responding promptly to inquiries.
Processed payments accurately using cash registers or POS systems.
Maintained an up-to-date inventory of stock levels.
Provided clients with professional advice on the latest fashion trends and styles.
Assisted customers in selecting clothing items that fit their body type and lifestyle.
Sales Representative
SANDALS ROYAL CARIBBEAN RESORTS
01.2007 - 01.2011
Managed the daily operations of a boutique
Performed inventory management and accounts receivables duties
Presented daily sales report
Planned and executed all special events
Education
Certificate - Human Trafficking
University of The Commonwealth Caribbean
07.2025 - 09.2025
Bachelor's Degree - Social Work
University of The Commonwealth Caribbean
KINGSTON , JAMAICA
09.2021 - 09.2025
Certification - Events Management
THE UNIVERSITY OF THE WEST INDIES, MONA
08.2020 - 12.2020
NVQJ Level 2 Certificate - Front Office
RUNAWAY BAY HEART HOTEL AND TRAINING INSTITUTE
08.2005 - 01/2006
Certificate - Hospitality and Culinary Arts (Food Technology)
KNOX COMMUNITY COLLEGE
08.2004 - 01/2005
Skills
Emotional support
Relationship building
First aid response
Cultural sensitivity
Public safety awareness
Excellent Communication
Customer Service Support
Team Player
Excellent Negotiator
Strong Work Ethics
Public speaking
Behavioral counseling
Family therapy
Grief and bereavement counseling
Crisis intervention
Multidisciplinary team collaboration
Assessment skills
Child development
Treatment Planning
Safety planning
Child welfare expertise
Psychosocial assessment
References
Available Upon Request
Training
Cross-Departmental Training in Spa front desk, 2015
Certification in Events Management, The University of the West Indies, Mona, 2020
NVQJ Level 2 Certificate in Front Office, Runaway Bay Heart Hotel and Training Institute, 2006
NVQJ Level 1 Certificate in Hotel Accounting, Runaway Bay Heart Hotel and Training Institute, 2006
Team Jamaica Certificate, Runaway Bay Heart Hotel and Training Institute, 2006
Customer Service Certificate, Runaway Bay Heart Hotel and Training Institute, 2006
Entrepreneurial Certificate, Runaway Bay Heart Hotel and Training Institute, 2006
Certificate in Hospitality and Culinary Arts (Food Technology), Knox Community College, 2005,
CPR / First Aid 2024
911 Telecommunicator Royal Turks and Caicos Islands Police Force 2024
CCTV 2024
Emergency Medical Services (EMS)2024
Awards
Resort Team Member of the Month
Department Team Member of the Month
Most Improved Learner of Hotel Accounting
Dorm Monitor
Smile Award Nominee
Special Interests
Exercising
Cooking
Timeline
Certificate - Human Trafficking
University of The Commonwealth Caribbean
07.2025 - 09.2025
Special Constable telecommunicator
Royal Turks and Caicos Islands Police Force
02.2024 - 12.2024
Bachelor's Degree - Social Work
University of The Commonwealth Caribbean
09.2021 - 09.2025
Certification - Events Management
THE UNIVERSITY OF THE WEST INDIES, MONA
08.2020 - 12.2020
WELLNESS PROFESSION & CEO
Health Seekers Gym and Fitness Camp
01.2017 - 01.2021
Cabana Butler
X-FUND PROPERTIES LIMITED HILTON ROSE HALL RESORT AND SPA
01.2012 - 01.2016
Wedding Dress Consultant
SARAH'S BRIDAL PLACE
01.2011 - 01.2015
Sales Representative
SANDALS ROYAL CARIBBEAN RESORTS
01.2007 - 01.2011
NVQJ Level 2 Certificate - Front Office
RUNAWAY BAY HEART HOTEL AND TRAINING INSTITUTE
08.2005 - 01/2006
Certificate - Hospitality and Culinary Arts (Food Technology)
Administrative Assistant Officer at Royal Turks And Caicos Islands Police ForceAdministrative Assistant Officer at Royal Turks And Caicos Islands Police Force