April Sherwood

• Communicated with compliance department to obtain necessary information for audits.
• Prepared working papers and supporting documentation for audit findings.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment.

• Gained exposure to various business functions while executing operational audits, broadening knowledge base and understanding of organizational complexities.
• Assisted in the identification of potential risks and control weaknesses, leading to a 25% improvement in internal controls.
• Reviewed company policies and procedures as part of compliance audits, aiding in the enforcement of sound governance practices within the organization.

Attended to over 40 customers per day with empathy, resulting in increased loyalty and repeat business, month after month. I was recognized for my outstanding performance.

• Top Team Performer (March 2022)
• Top Department Performer (May 2022)

• Verified timekeeping records and handled any discrepancies with employees.
• Responded to employee questions and requests for information in a timely and knowledgeable fashion.
• Managed approximately 10+ incoming calls, emails, and faxes per day from customers.

• Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
• Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
• Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.