Shanae Givans
Kingston
Summary
Dedicated customer service and administrative representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced with navigating complex insurance regulations to support client claims and coverage. Utilizes strong communication and negotiation skills to resolve client issues effectively. Knowledge of industry standards and practices ensures precise and efficient advocacy.
with 5 years of experience in healthcare, Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Berts Auto Parts
08.2025 - Current
- Distribute membership cards to all Customer Service Rep at the different Berts Auto Parts location.
- Approved Customer Sign up to join membership Club.
- Resolved customer inquiries efficiently through multiple communication channels.
- Provided product information and troubleshooting support to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently.
- Distribute Membership Loyalty Cards to customers
- Meeting monthly KPI
Customer Service Representatives
The Office Gurus
02.2023 - 04.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representatives
Hinduja Global Solutions
06.2017 - 11.2022
- Maintained detailed records of patients interactions while following HIPPA guidelines
- Provided accurate information about health insurance and services to patients and providers .
- Developed strong relationships with patients and providers by providing personalized assistance and support.
- Resolved patients and provider complaints promptly and efficiently.
- Provide Healthcare Benefits information to Providers and patients
Office Clerk
Connectivity Options Ltd.
01.2015 - 06.2017
- Works independently and efficiently multitasking and handle incoming and outgoing calls from customers; While maintaining standards of quality; assist in orienting new employees and ensure company standards are upheld.
- Developed forms and maintained filing systems to store confidential client information securely.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Performed data entry tasks into various databases as needed. Inventorytory and supervise all outgoing and incoming materials
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Participated in team meetings to discuss progress on projects or new initiatives.
Education
General Studies -
Institute Of Career Choice
Jamaica, W.I07-2015
High School Diploma - General Studies
Central High School
Jamaica, W.I01.2013
Associate Degree - Business Studies
Portmore Community College
Portmore, Jamaica01-2026
Skills
- Excellent written and verbal communication skills
- Highly organized and efficient
- Proven leadership skills
- Ability to motivate
- Ability to work independently or part of a team
- Call handling
- Analytical skills
- Decision making
- Multi-task management
- Empathy and patience
- Critical Thinking skills
Timeline
Customer Service Representative
Berts Auto Parts
08.2025 - Current
Customer Service Representatives
The Office Gurus
02.2023 - 04.2025
Customer Service Representatives
Hinduja Global Solutions
06.2017 - 11.2022
Office Clerk
Connectivity Options Ltd.
01.2015 - 06.2017
High School Diploma - General Studies
Central High School
General Studies -
Institute Of Career Choice
Associate Degree - Business Studies
Portmore Community College
Professional Highlights
- Berts Auto Parts W.I., Customer Service Representative, Current
- The Office Gurus, Kingston, Jamaica W.I., Customer Service Representative, 01/01/23 - 12/31/25
- Hinduja Global Solutions, Kingston, Jamaica W.I., Customer Service Representative, 01/01/17 - 12/31/22
- Connectivity Options Ltd., Kingston, Jamaica W.I., Office Clerk, 01/01/15 - 12/31/17