Summary
Overview
Work History
Education
Skills
Subjects
Timeline
Generic

Anna-Lecia Blake

Montego Bay,Jamaica

Summary

Dedicated customer service professional with strong oral and written communication skills. Proven ability to resolve customer inquiries efficiently while contributing to team success. Advanced knowledge of Microsoft Office Suite enhances documentation and reporting processes.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Omni Nearshore
10.2021 - Current
  • Received inbound calls to assist with bill payments and account queries.

Customer Service Representative

Itel BPO Solutions
01.2019 - 09.2021
  • Received inbound calls regarding loan payments and account queries.

Customer Service Representative

Advanced Call Center
07.2018 - 09.2018
  • Received inbound calls to assist with bill payments.

Customer Service Representative

Mystic Mountain Rainforest Bobsled Jamaica
05.2017 - 06.2017
  • Assisted guests at the zipline booth by getting gears for the tours, selling water shoes, making reservations and filing documents.

Education

Associate Degree (AS) - Hospitality and Tourism Management

Brown’s Town Community College
01-2017

Caribbean Secondary Education Certificate (CSEC) -

Brown’s Town High School
01-2015

Skills

  • Excellent oral and written communication skills
  • Advanced knowledge of Microsoft Office Suite
  • Word
  • Power Point
  • Team player
  • Exceptional Time Management
  • Multitasking Skills

Subjects

  • Mathematics, III
  • English A, III
  • Integrated Science, III
  • Agricultural Science, II
  • Social Studies, III
  • Religious Education, III

Timeline

Customer Service Representative

Omni Nearshore
10.2021 - Current

Customer Service Representative

Itel BPO Solutions
01.2019 - 09.2021

Customer Service Representative

Advanced Call Center
07.2018 - 09.2018

Customer Service Representative

Mystic Mountain Rainforest Bobsled Jamaica
05.2017 - 06.2017

Associate Degree (AS) - Hospitality and Tourism Management

Brown’s Town Community College

Caribbean Secondary Education Certificate (CSEC) -

Brown’s Town High School
Anna-Lecia Blake