Anna-Kay Cambridge
St Catherine,Jamaica
Summary
Proactive, hardworking and results-driven individual with extensive experience in Finance and Accounting, Economics, data entry, tax filing, and customer service. An enthusiastic team player eager to use their strong analytical thinking and problem solving skills to drive positive change and success in a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Accounting Technician
Jamaica Cultural Development Commission
01.2024 - Current
- Utilized advanced software programs for efficient data entry and formatting of paid invoices to TAJ's portal to file GCT and WHT for customers.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data by other employees.
- Filed the data collected from the invoices monthly and created GCT and WHT certificates from report generated online using the specified templates and maintain filed copies.
- Issued certificates to customers whilst building strong rapport with them through clear communication and regular updates on the status of their tax documents.
- Streamlined invoice processing to the internal payment system to be queued for payment which improves vendor relationships and maintains timely payment schedules.
Lifeguard and Certified Pool Operator
Continental Pools
05.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks and water quality tests to ensure health standards were met, preventing health issues among swimmers on a daily basis.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program in the state.
Senior Associate Account Management
Sutherland Global Services
05.2021 - 06.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement through coaching, team meetings and development activities.
- Reviewed workflows to the team to help them deliver accurate information and appropriate resolutions, whilst also reiterating the call flow to reduce average handle time through the implementation of effective call handling techniques and scripts.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation and also preparing weekly reports on the team's performance to present on in meetings.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Handled supervisor escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Science - Economics
University of The West Indies, Mona
Kingston, Jamaica09.2024
Skills
- Data Entry and Researching
- Verbal and Written Communication
- Adaptability and Flexibility
- Analytical Thinking
- Problem Solving
- Team Player
- Policies and procedures implementation
- Project Planning
- Organizational Skills
- Microsoft Office Suite
Accomplishments
- 10th Place in CAPE ECONOMICS UNIT 1 (2019) - Immaculate Conception High School
- Chairwoman of the Audit Committee for the Ellerslie Spanish Town Benevolent Society (2019-2021)
- Assistant Secretary for the Central Heritage Benevolent Society (2021-Present)
References
- Christopher Shackleford
Councillor-Spanish Town Division
(876) 793-0032
- Mr Leslie Sinclair
Financial Accountant
(876) 828-0167
Timeline
Accounting Technician
Jamaica Cultural Development Commission
01.2024 - Current
Lifeguard and Certified Pool Operator
Continental Pools
05.2023 - 09.2023
Senior Associate Account Management
Sutherland Global Services
05.2021 - 06.2023
Bachelor of Science - Economics
University of The West Indies, Mona
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