Andrew Dixon
Kingston,Jamaica
Summary
To plan, supervise, and coordinate personnel and operations in a manner that will optimize the company’s bottom line, improve the company’s efficiency, help achieve its mission and goals, and result in outstanding services. To manage data in a manner to optimize business performance and governance throughout the organization. Develop and execute standards and procedures in accordance with best practices in Data Base Management.
Overview
18
18
years of professional experience
Work History
Senior Human Resource Assistant II
University of West Indies
01.2020 - Current
- To support the Employee Relations, Benefits, and OSH Team, through strategic, effective, and efficient administration of the Employee Benefits portfolio to transform the employee relations climate on the UWI, Mona Campus into one which supports employee engagement, enhances employee loyalty, workforce capability, and productivity, promotes workforce safety, Supervisory Responsibilities: Monitor and Assigned duties to 3 Human Resource Assistants Duties/Responsibilities: Communicates with employees regarding their needs for leave and/or modified work schedules
- Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
- Handles the UWI leave administration process from the employee’s initial notice of the need for leave to the return to work
- This includes gathering and completing all required paperwork and online processes, determining leave eligibility, designating leave as based on different bargaining unions, requesting medical certification as needed, and accounting for intermittent and reduced scheduled leave use
- Maintains reasonable communication with employees on leave to facilitate a smooth and timely return to work; relays communication between employees and their managers during leave within reason
- Advises managers and employees on the interaction of leave laws with paid time off, workers’ compensation, and short-term and long-term disability benefits
- Oversees the return-to-work process for employees returning from extended assigned vacation leaves, workers’ compensation, or other leave(s)
- Facilitates other leave requests, which may include accommodation
- Administers other company time-off programs as assigned in accordance with internal policy and applicable laws
- Drafts and/or recommends revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations
- Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices
- Preserves confidentiality of employee medical documentation and files
- Maintains knowledge of all applicable leave and accommodation laws both internal and local laws
- Performs other related duties as assigned.
Customer Service Specialist/Billing Officer
The University of the West Indies
01.2006 - 01.2020
- Responsibilities: Maintain and Execute weekly reports on student inquiries, responses, and feedback so as to develop customer service analytics and trends
- Monitor and resolve students’ outstanding issues in a timely fashion
- Prepare documentation and reports on routine customer correspondence for future reference purposes
- Organize individual payment plans for students within the ambit of the Institution’s Regulations
- Provide reports and feedback on responsiveness and compliance with payment plans
- Preapprove payment plans Train and monitor student workers Prepare student workers’ work schedule Prepare Tuition letters and Financial Statement for new and returning students Prepare Financial Statements for Donors Reconcile student accounts to ensure efficient and accurate billings Provide financial advice to students
Customer Service Supervisor (Acting)
The University of the West Indies
01.2016
- To use information technology to raise the level of customer service to world class standards
- To supervise day to day operations and activities of Student Administrative Services Section by ensuring that information is provided that meets the customer expectation
- To ensure the quality and timely customer services is delivered to all stakeholders, by liaising with other department, analysing the enterprise systems and ensuring students’ needs are met by anticipating the needs of our students
- RESPONSIBILITIES AND KEY ACTIVITIES: Manage Instalment plan exercise Negotiate Instalment plan with students and stakeholders Report on instalment plan activities Supervise day-to-day operations and activities in Student Administration Services Section (SASS)
- Sign standard letters and statements to students Track/monitor payment for students in an instalment plan Communicate by letter, email text messages, and telephone to all stakeholders Prepare and present on financial matters relating to students’ accounts
- Handle queries relating to customer service
- Develop and monitor Key Performance Indexes (KPIs) in consultation with the Manager Responsible for responding to student email queries through Bursary online student system (BOSS) Designing and implementing operational plan elements in line with the strategic plan
- Liaison with students re: instalment plans or tuition financing arrangement Organize and supervise staff during peak periods to ensure customers are served effectively.
Liaison Officer (Acting)
01.2016
- Recruitment and support of students to promote participation, aid efficient transitions and provide on programme support that promotes positive engagement and the achievement of key University performance indicators
- Lead on designated aspect of the team’s service and support colleagues in the achievement of departmental objectives
- Provide appropriate support to students at risk of non-completion or achievement Liaise effectively with designated schools to promote the University and effect successful transitions for students
- Provide information and guidance to groups about the University offer and support that are available
- Support the effective admission of students
- Provide impartial guidance to individuals
Education
Master of Business Administration (Management Information Systems) -
University of the West Indies (Mona) Jamaica
08.2011
Postgrad. Diploma in Business Administration -
University of the West Indies (Mona) Jamaica
11.2009
BSc in Economics (with Accounts and Management) -
University of the West Indies (Mona) Jamaica
07.2005
Certificate in Marketing (Marketing and Sales) -
University of the West Indies (Mona) Jamaica
07.1998
Certificate of Principles and Practices of Project Management -
University of the West Indies (Mona) Jamaica
Skills
- Team
- Change Management
- Business Development
- Building/Leadership
- Project Management
- Risk Analysis
- Strategic Planning
- Research Development
- Communication
- Financial Planning
- Analytical Tool for Training
- Data Management
- Decision making
- Data Analyst
- Possess strong skills in Data Management and Analysis, Financial Planning, Budget and Sales forecasting, negotiation, and project management Knowledgeable and experienced in, developing and implementing organizational change through strategic planning and effective monitoring and evaluation Computer skills: Adept in the use of all Microsoft Office Suite Programs, Database Development, Data Management, Software Engineering, and Banner Financial Software including MySQL, JavaScript, HTML, and webpage design (introductory)
Professional Development Training
- Certificate in Customer Service Dynamics
- New Business Development
- Data Base Management
- Project Management (Information Technology)
- Team Building and leadership
- Business Policy
- Financial and Cost Accounting
References
- Stanford Moore, Deputy Dean, Social Sciences (Faculty of), stanford.moore@uwimona.edu.jm, 977-3536, 927-2592
- Sandra Ebanks, Supervisor, Bursary-Student Administration Services Section, sandra.ebanks@uwimona.edu.jm, 876-425-9730, 7820
- J.D. Robertson, Chief Executive Officer, Pragmatic Analysis, P.O Box 5218, Liguanea, Kingston, 6, Jamaica, 876-367-6115
Timeline
Senior Human Resource Assistant II
University of West Indies
01.2020 - Current
Customer Service Supervisor (Acting)
The University of the West Indies
01.2016
Liaison Officer (Acting)
01.2016
Customer Service Specialist/Billing Officer
The University of the West Indies
01.2006 - 01.2020
Master of Business Administration (Management Information Systems) -
University of the West Indies (Mona) Jamaica
Postgrad. Diploma in Business Administration -
University of the West Indies (Mona) Jamaica
BSc in Economics (with Accounts and Management) -
University of the West Indies (Mona) Jamaica
Certificate in Marketing (Marketing and Sales) -
University of the West Indies (Mona) Jamaica
Certificate of Principles and Practices of Project Management -
University of the West Indies (Mona) Jamaica
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