Shemara Gabbidon
Kingston,Jamaica
Summary
Highly organized and detail-oriented administrative professional with proven experience in providing exceptional support across a range of remote and in-person roles, including virtual assistance, executive support, data entry, and customer service. Skilled in managing calendars, scheduling appointments, handling confidential correspondence, and performing accurate data entry with speed and precision. Known for delivering outstanding customer experiences through clear communication, active problem-solving, and a friendly, solution-oriented approach. Adept at multitasking, maintaining productivity in fast-paced environments, and using various digital tools and platforms to streamline workflows and enhance team efficiency. Committed to professionalism, reliability, and exceeding expectations in every task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor
Conduent
02.2019 - 06.2025
- Delivered timely and effective support to customers facing hardware and software issues.
- Resolved escalated queries with professionalism and empathy, improving overall satisfaction scores.
- Maintained high first-contact resolution rates and adhered to quality assurance standards.
- Assisted in mentoring new hires on technical procedures and customer handling techniques.
- Demonstrated excellent interpersonal skills by effectively communicating with diverse individuals and resolving conflicts professionally.
- Maintained a positive and approachable demeanor, creating a welcoming environment for clients and team members alike.
Education
High School Diploma -
Dunoon Technical High School
Kingston06-2017
Skills
- Advanced troubleshooting
- System administration
- Incident resolution
- Training and mentoring
- Operating systems
- Remote support
- Data entry
- Help desk support
- Microsoft office
- Customer support
- Documentation and reporting
Certification
- Quality Analyst (BPO) – Certified by NCTVET and NVQ-J
- Customer Engagement Operations – Level 3
- CXC Subjects:
- English A – Grade I
- Principles of Business – Grade II
- Social Studies – Grade II
- Foods and Nutrition – Grade II
- EDPM – Grade II
- Office Administration – Grade III
- Mathematics – Grade IV
Timeline
Senior Technical Support Advisor
Conduent
02.2019 - 06.2025
High School Diploma -
Dunoon Technical High School
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