Amanda Campbell
St. Andrew
Summary
Accomplished Operations Manager with a proven track record at Domestic and Commercial Appliances, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, I have empowered staff, leading to improved performance outcomes and streamlined supply chain operations. Expert in fostering customer relationships and operational monitoring, achieving significant accountability and service quality improvements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
Domestic and Commercial Appliances
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Housekeeping Supervisor
Hotel Four Seasons Jamaica
06.2018 - 05.2020
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Worked with front desk to respond promptly to all guest requests.
Receptionist
Regal Medical
07.2014 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Human Resources Management
University of Technologies
Jamaica 07.2018
High School Diploma -
Meadowbrook High
Jamaica07.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Inventory Management
- Customer Relationship Management
- Operational Efficiency
- Inventory Control
- Project Leadership
- Organizational Management
- Operations Monitoring
Accomplishments
- Saved the company $2.3m JMD by aggressively negotiating with suppliers.
- Reduced operational expenses by 5% by streamlining branch operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Operations Manager
Domestic and Commercial Appliances
11.2022 - Current
Housekeeping Supervisor
Hotel Four Seasons Jamaica
06.2018 - 05.2020
Receptionist
Regal Medical
07.2014 - 11.2017
Bachelor of Arts - Human Resources Management
University of Technologies
High School Diploma -
Meadowbrook High
Similar Profiles
SHRUTHI NSHRUTHI N
DOMAIN SPECIALIST at Philips Domestic AppliancesDOMAIN SPECIALIST at Philips Domestic Appliances
Aviram TrikhaAviram Trikha
Area Sales Specialist at Versuni India (Formerly known as Philips Domestic Appliances)Area Sales Specialist at Versuni India (Formerly known as Philips Domestic Appliances)
Veronica Agyeiwaah BaduVeronica Agyeiwaah Badu
Cleaning Worker at Kosamo Domestic and Commercial Deepclean LtdCleaning Worker at Kosamo Domestic and Commercial Deepclean Ltd