Santina Bernard
St. Andrew
Summary
Dynamic and driven individual with a strong background in customer service, skilled at excelling in high-energy settings. Demonstrates outstanding interpersonal skills, facilitating clear communication with drivers, customers, and colleagues. A dedicated professional with a strong commitment to fostering team integrity and trust, while prioritizing customer satisfaction and compliance with service delivery standards. Possessing strong skills in managing multiple tasks at once, prioritizing efficiently, and making swift, informed decisions to guarantee safe, efficient, and timely pick-ups and deliveries.
Overview
2025
2025
years of professional experience
Work History
Network Migration Agent
Flow Jamaica
10.2022 - Current
- Effectively communicates company policies and procedures to customers, ensuring clear understanding and compliance
- Manages provisioning process for fiber network migration orders and other technical hardware, ensuring accurate and timely execution
- Maintains accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations at FLOW.
- Schedules, prioritizes and coordinates technician deployment relating to installation and restoration of services, balancing customer needs with operational efficiency
- Balances engaging with 50+ accounts daily; addressing customers promptly and professionally to resolve concerns, prioritizing high satisfaction rates and developing strong client relationships
Retail Sales Support Agent
Flow Jamaica
5 2019 - 9 2022
- Delivered exceptional support to both internal teams and external customers, enhancing overall service quality
- Managed the end-to-end provisioning process for new service installations
- Conducted thorough credit checks, contributing to responsible financial practices and risk management
- Performed comprehensive quality audits on 120 mobile accounts daily, identifying areas for improvement and maintaining high standards
- Liaised effectively with store managers and supervisors to address and rectify agent errors, promoting continuous improvement
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston11-2026
CXC / CAPE
Immaculate Conception High School
Kingston, Jamaica07-2012
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Customer Service and Care
- Data Entry and Management
- Microsoft Suite (Outlook, Word, Teams and Excel)
- Administrative Support
- Task Prioritization
- Multitasking
Timeline
Network Migration Agent
Flow Jamaica
10.2022 - Current
Retail Sales Support Agent
Flow Jamaica
5 2019 - 9 2022
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
CXC / CAPE
Immaculate Conception High School
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