Zonie Campbell
29 Fort Nugent Dr, Kingston
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
7
7
years of professional experience
Work History
Customer Service Rep and Reservation
Itel Bpo (Hilton Chain Hotels)
Kingston, Jamaica
12.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barista
Cafe Blue
Kingston,Jamaica
01.2017 - 02.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Waitress and Kitchen Duties
Grant Port Royal Hotel Martin’s and Spa
Kingston, Jamaica
09.2016 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Certification - Food And Beverage
Boy’s Town Vocational Training Center
Kingston, Jamaica 11.2016
Certificate - Practical Nursing
Distinction College
Kingston, Jamaica 05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
LANGUAGES
English: Native
Hobbies and Interests
Cooking, swimming, outdoor activities and watching movies
Timeline
Customer Service Rep and Reservation
Itel Bpo (Hilton Chain Hotels)
12.2019 - 08.2023
Barista
Cafe Blue
01.2017 - 02.2018
Waitress and Kitchen Duties
Grant Port Royal Hotel Martin’s and Spa
09.2016 - 01.2017
Certification - Food And Beverage
Boy’s Town Vocational Training Center
Certificate - Practical Nursing
Distinction College