Zonga Campbell
Kingston,Jamaica
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Freelance
09.2023 - 12.2024
- Managed calendars, scheduled meetings, and organized travel arrangements for over 10 clients
- Coordinated email correspondence and handled administrative tasks remotely
- Prepared reports, presentations, and documents using Microsoft Office Suite
- Provided customer support through email, chat, and phone, ensuring timely responses and resolutions
- Maintained and updated client databases and records
Advisor II (Technical Support Representative)
Nespresso
07.2022 - 08.2023
- Resolved issues faced by customers by smoothly handling both technical and non-technical concerns
- Identified optimal resolutions for client problems using internal knowledge bases and documentation
- Set up customer accounts, obtaining and documenting personal, payment and order information
- Met one-call resolution standard 90% of calls by employing strong analytical and call management abilities
- Informed customers of promotions and special offers to increase sales
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, payments and service requests
Call Center Customer Service Agent
Amazon
10.2018 - 07.2022
- Managed time effectively to handle high call volumes and minimize customer wait times
- Assisted customers with inquiries, complaints, and technical issues
- Answered approximately 50-80 incoming calls, chat messages, and email communications to handle product concerns
- Assisted customers with product inquiries, order status updates, and billing questions
- Provided technical support for product troubleshooting, guiding customers through step-by-step solutions
- Maintained composure and professionalism during difficult customer interactions
- Took ownership over customer concerns, following issues through to resolution
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Achieved consistently high customer service ratings through effective problem-solving and communication
- Displayed positive, professional, and empathetic tone to deliver consistently superior service
Education
National Vocational Qualification of Jamaica Level 2 - Allied Health
Operation Friendship Skills Training Center
Jamaica01.2018
Merl Grove High School - Electronic Document Preparation and Management, Religious Studies, Principles of Business, Principles of Accounts, English Language, Caribbean History
Merl Grove High School
Jamaica08.2008
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Relationship Management (CRM)
- Data Entry
- Calendar Management
- Organizing documents and records
- Managing and updating customer databases
- Email and correspondence management
- Filing and Document Control
- Time Management
- Ability to work under pressure
- Great Analytical Skills
- Professional communication
- Attention to detail
- Problem-solving
- Teamwork and dependability
Accomplishments
- Patient Care Assistant Level 2
- Geriatric Care Assistant Level 2
Languages
English
Native language
English
Advanced
C1
Timeline
Virtual Assistant
Freelance
09.2023 - 12.2024
Advisor II (Technical Support Representative)
Nespresso
07.2022 - 08.2023
Call Center Customer Service Agent
Amazon
10.2018 - 07.2022
National Vocational Qualification of Jamaica Level 2 - Allied Health
Operation Friendship Skills Training Center
Merl Grove High School - Electronic Document Preparation and Management, Religious Studies, Principles of Business, Principles of Accounts, English Language, Caribbean History
Merl Grove High School
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