Zoe Thomas

• Maintains constant communication with guests and on-site contacts to ensure all expectations are met.• Ensures all functions are set and staff is prepared and organized before the required time on BEO.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post function cleanup process.
• Supervises the handling, storage, and security of all catering service equipment and decor.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency.
• Ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for events.
• Work with the Event/Sales Managers to ensure quality and accuracy of set-ups within all event spaces.

• Identified clients' requirements and expectations for each event.
• Conceptualized and implemented event decor ideas and themes.
• Coordinated with suppliers such as venue, florists, photographers, musicians, audio visuals etc to get quotations for events.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Assisted in planning and facilitating the logistics for each event, including guest lists, venue preparation, catering, entertainment, audio-visuals, décor, management of event set-up, tear-down, and clean-up operations.

• Continually maintained and improved company's reputation and positive image in markets served.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Improved website visibility through development and implementation of SEO strategies.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Contacted potential clients and established rapport in order to secure meetings and business.
• Develop and Distribute Proforma Invoices and Market Proposals for prospective and current clients.

• Monitored project processes and progression as well as set deadlines for completion.
• Led a team of project and creative coordinators to ensure that project processes flowed smoothly.
• Provided direction for quality improvement to help operating units meet business plan objectives.
• Provided weekly and monthly reports on current projects.
• Provide estimated costs for project completion.
• Created monthly reports of business' expenses, financial records and audits.
• Planned and organized events, trainings, and employee engagement activities.
• Assisted with management of daily operational and administrative task functions.

• Analyzed and reported social media and online marketing campaign results.
• Increased customer engagement through social media.
• Designed and implemented social media strategies to align with business goals.
• Monitored online presence of client's brand to engage with users and strengthen customer relationships.
• Design unique and original content for client’s social media pages.
• Generate monthly reports based on client’s social media accounts.
• Create ad spend budget and budgetary reports regarding management of finances for ad campaigns and promotions.
• Copywrite graphics for creative team to execute.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Produced and shared customer service reports to support management decision-making.
• Monitor social media (Instagram, Facebook, Twitter) and Google profiles for hotel.
• Interact and respond to guests and potential guest’s queries and comments in person and on social media.
• Design graphics for social media pages.
• Assist in planning and execution of events such as weddings and conferences.