Zlatee Campbell Rudolph
198 Mountain View Avenue
Summary
Dynamic professional with extensive experience at Sutherland Global, excelling in team building and coaching techniques. Proven track record in enhancing customer satisfaction through effective policy development and quality management. Adept at reporting management, fostering a collaborative work environment, and driving departmental objectives to success.
Overview
7
7
years of professional experience
Work History
Associate Manager -Account Management
Sutherland Global (Fiserv Credit Servicing)
Portmore
06.2024 - Current
- Coaching and counseling associates while developing and encouraging personal growth and accomplishments.
- Create a safe and comfortable work environment for associates.
- Maintain quality customer service by enforcing quality and customer service standards.
- Accomplishing department objectives by managing staff, and planning and evaluating department activities.
Acting Snr Associate Manager
Sutherland Global (Fiserv Credit Servicing)
Portmore
11.2024 - 02.2025
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created monthly reports outlining progress on key initiatives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
Associate Manager - Account Management
Sutherland Global (Fiserv- Card Service)
Kingston
04.2022 - 05.2024
- -Coaching and counseling associates while developing and encouraging personal growth and accomplishments
- -Create a safe and comfortable work environment for associates
- -Maintain quality customer service by enforcing quality and customer service standards
- -Accomplishing department objectives by managing staff and planning and evaluating department activities
Acting- Team Manager
Sutherland Global (Fiserv- Card Service)
Portmore
12.2021 - 03.2022
- -Coaching and counseling associates while developing and encouraging personal growth and accomplishments
- -Create a safe and comfortable work environment for associates
- -Maintain quality customer service by enforcing quality and customer service standards
- -Accomplishing department objectives by managing staff and planning and evaluating department activities
Associate - Account Management
Sutherland Global (Fiserv Digital wallet)
Portmore
07.2020 - 12.2021
- Provide customer service to multiple cardholders from various banking institutions and assisting with authenticating and adding card to different wallet applications
Senior Sales Associate
Sutherland Global (AT&T)
Mandeville
04.2018 - 12.2020
- Sales pitches for products and providing customer service to clients
Education
Associate Degree -
DeCarteret College
06.2014
CAPE and CXC - 8 Units of Cape -7 CSEC
DeCarteret College
06.2014
CXC - 2 CSEC
St. Michaels Institute
06.2011
Skills
- Communication skills
- Coaching techniques
- Team building
- Conflict resolution
- Time management
- Reporting management
References
Whitley Archibald, Snr Associate Manager, Sutherland Global
Personal Information
Marital Status: Married
Position
Associate Manager - Account Management
Timeline
Acting Snr Associate Manager
Sutherland Global (Fiserv Credit Servicing)
11.2024 - 02.2025
Associate Manager -Account Management
Sutherland Global (Fiserv Credit Servicing)
06.2024 - Current
Associate Manager - Account Management
Sutherland Global (Fiserv- Card Service)
04.2022 - 05.2024
Acting- Team Manager
Sutherland Global (Fiserv- Card Service)
12.2021 - 03.2022
Associate - Account Management
Sutherland Global (Fiserv Digital wallet)
07.2020 - 12.2021
Senior Sales Associate
Sutherland Global (AT&T)
04.2018 - 12.2020
Associate Degree -
DeCarteret College
CAPE and CXC - 8 Units of Cape -7 CSEC
DeCarteret College
CXC - 2 CSEC
St. Michaels Institute
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