ZION WILLIAMS
Greater Portmore,Jamaica
Summary
Results-driven E-Commerce Manager known for highly productive and efficient task completion. Skilled in strategic planning, digital marketing, and customer relationship management. Excel at communication, leadership, and problem-solving to drive sales growth and operational improvements.
Overview
14
14
years of professional experience
Work History
E-Commerce Manager
6IX ICE LLC
Toronto, ONTARIO
01.2022 - 07.2024
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Designed and implemented effective search engine optimization strategies to boost traffic to the site.
- Maintained accurate records of orders placed online.
E-Commerce/Social Media Manager
YARDIE APPAREL
10.2021 - 01.2022
- Provide creative feedback to clients for higher sales
- Manage brand image on social platforms
- Create logos and Advertisements for brand
- Manage online stores such as Amazon and Shopify
- Place new orders and update inventory.
- Developed and implemented successful social media campaigns to support company objectives.
- Collaborated with other departments to ensure brand consistency across all channels.
Chat Moderator/Customer Support Agent
CLOUDWORKERS AG
08.2020 - 11.2021
- Ensure customers have a great online experience
- Provide exceptional customer support
- Maintain a flexible schedule
- Work as a team to ensure the success of the business.
Photographer/Ambassador
PRIDE JAMAICA
Kingston, Jamaica
02.2016 - 04.2020
- Capture and edit photographs.
Programme Officer/Social Media Manager
EQUALITY FOR ALL FOUNDATION
Kingston, Jamaica
02.2016 - 04.2020
- Plan and execute in-person and social media projects.
Technical Support Agent
WEST CORPORATION
St. Catherine, Jamaica
08.2013 - 01.2015
- Provide technical customer support for internet and cable services.
Sales Representative
FULLGRAM INTERNATIONAL CALL CENTERS
Kingston, Jamaica
07.2014 - 10.2014
- Make outbound calls to pitch products and services while providing customers with a positive experience.
- Collaborated with marketing team to create promotional materials for products and services.
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
Customer Service Representative
XEROX CORPORATION LIMITED
St. Catherine, Jamaica
01.2011 - 06.2013
- Answer inbound calls, resolve customer issues, and create tickets for escalation purposes.
Education
HIGH SCHOOL DIPLOMA (CXC O'LEVELS) -
ST. HUGH'S HIGH SCHOOL
(CAPE A'LEVELS) -
ST. CATHERINE HIGH SCHOOL
BACHELORS OF ARTS FILM PRODUCTION (anticipated to resume in 2026) -
UNIVERSITY OF THE WEST INDIES
Skills
- System knowledge: experience in using Microsoft Suite
- A high degree of initiative, innovativeness and creativity
- Demonstrates aptitude for developing new skills
- Exceptional customer service and resolutions skills
- Beginner's Spanish
- The ability to communicate effectively orally and in writing
- Self-motivated and adaptable to change
- Ability to multitask effectively
- Basic to intermediate editing skills
- Order Fulfillment
- Sales strategy development
- Inventory Tracking
- Google Analytics
- Search Engine Optimization
- Online Advertising
- Product Management
- Customer Service
- Adaptability and Flexibility
- Excellent Communication
- Organizational Skills
Accomplishments
- Certificate for Debate Competition - St. Hugh's High School
- Pride Jamaica Ambassador
- Founder of Shape-Shift Media
- Consistently maintained high customer satisfaction ratings for all the organizations mentioned.
- Created highly effective strategies that significantly impacted efficiency and improved operations.
References
- Mrs. Jenise Williams-Green, Yardie Apparel, Newburgh, NYC, United States, 9145366125
- Mr. Neish McLean, Equality for All Foundation, 3 Stanton Terrace, Kingston, 6, 876-553-3000
Timeline
E-Commerce Manager
6IX ICE LLC
01.2022 - 07.2024
E-Commerce/Social Media Manager
YARDIE APPAREL
10.2021 - 01.2022
Chat Moderator/Customer Support Agent
CLOUDWORKERS AG
08.2020 - 11.2021
Photographer/Ambassador
PRIDE JAMAICA
02.2016 - 04.2020
Programme Officer/Social Media Manager
EQUALITY FOR ALL FOUNDATION
02.2016 - 04.2020
Sales Representative
FULLGRAM INTERNATIONAL CALL CENTERS
07.2014 - 10.2014
Technical Support Agent
WEST CORPORATION
08.2013 - 01.2015
Customer Service Representative
XEROX CORPORATION LIMITED
01.2011 - 06.2013
HIGH SCHOOL DIPLOMA (CXC O'LEVELS) -
ST. HUGH'S HIGH SCHOOL
(CAPE A'LEVELS) -
ST. CATHERINE HIGH SCHOOL
BACHELORS OF ARTS FILM PRODUCTION (anticipated to resume in 2026) -
UNIVERSITY OF THE WEST INDIES
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