Zhaneque Williams
Mona,Kingston
Summary
I am a versatile and adaptable professional with a solid foundation in customer service, accounts and business administration. My experience includes managing accounts receivables and payables, providing client support, and overseeing various operational tasks. While much of my background is business-focused, I have consistently shown a willingness to step outside my primary field, embracing diverse tasks and learning opportunities with enthusiasm. My attention to detail ensures high-quality work in every role, and I am eager to contribute to any position, regardless of the level, with a commitment to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Officer
Facey Commodity Co. Ltd.
Mona, Kingston
03.2023 - 08.2023
- Made calls daily to customers regarding payments and upcoming orders
- Reviewed customers’ purchase history for accuracy and corrected any errors identified
- Created new customer accounts following manager approval of credit ratings
- Assisted walk-in customers, ensuring exceptional service delivery
- Provided clarity to customers regarding their account balances.
Live in Caregiver/ House Supervisor
Private Residence
Mona, Kingston
02.2021 - 08.2021
- Supervised work done by the helper and reported to the manager
- Assisted with grocery shopping and provided transportation support to the doctor and other locations
- Managed utility payments and handled both indoor and outdoor maintenance
- Provided companionship and mentoring
- Performed light house cleaning.
Accounting Clerk and Front Desk Operator
Charela Inn
04.2013 - 07.2020
- Maintained historical records by filing documents
- Conducted monthly bank reconciliation for all accounts
- Prepared accounts payables and receivables at the end of each month using ACCPAC SAGE 300
- Carried out monthly stocktaking for all storerooms
- Received goods for the hotel and entered relevant data
- Made timely cheque and cash payment to suppliers, alongside their payment vouchers
- Assisted the external auditor by submitting compiled reports on findings
- Entered payments for posting
- Verified suppliers’ accounts by reconciling monthly statements and related transactions
- Ensure that data is entered in the system accurately
- Provided support to the Accounts Payable team to foster a cooperative working environment
- Assisted with payroll calculations and updated the schedule
- Assisted the external auditor by submitting compiled reports on findings
- Answered incoming calls and assisted customers with various queries and issues
- Made outside calls to solve problems and establish business connections
- Cheerfully greeted guests at the front desk area
- Posted guest invoices and applied payments each month.
Cashier
Quality Trader Supermarket
Mona, Kingston
01.2015 - 07.2016
- Processed customer transactions accurately and efficiently
- Handled cash, credit, and debit payments, ensuring proper change was given
- Provided excellent customer service by addressing inquiries and resolving issues
- Assisted with stocking shelves and organizing displays as needed
- Balanced the cash drawer at the end of each shift and prepared daily sales reports
- Ensured all items were scanned and bagged correctly for customers
- Restocked checkout supplies, including bags and receipt paper
- Monitored and maintained accurate pricing on items at the register
- Assisted customers with locating products and provided product information
- Handled customer returns and exchanges in accordance with store policies.
Human Resource Assistant and Reservations/Front Desk Assistant (Voluntary Service)
Seashore Bay Beach Resort
03.2013 - 04.2013
- Assisted with the preparation of monthly reports
- Ensured that documents were properly filed
- Made sure all existing and new workers were equipped with the correct uniform
- Assisted staff with their daily queries and issues
- Received daily bookings from tour operators
- Greeted all arriving guests with cold towels
- Posted invoices and filed documents
- Assisted with answering telephones and guest accommodations.
Brand Advocate
Sagility/ Hinduja Global Solutions (HGS)
Mona, Kingston
01.2021
- Provided excellent customer service to daily clients
- Validated and assisted numerous healthcare providers by sharing credential status details
- Offered a detailed breakdown of members' plan before and after the date of service
- Provided clarity on members' claims and assisted with locating documents on the website
- Updated clients on appeal status
- Transferred clients to relevant departments when necessary
- Educated clients on areas they were not clear on.
Education
Bachelors in Business Administration - Accounting
University of Technology Jamaica
Certificate in Business Administration Level 2 (NCTVET) -
National Youth Service (N.Y.S.)
Skills
- Cash Handling and Transaction Processing
- Accuracy & Attention to Detail
- Team Collaboration & Interpersonal Skills
- Positive Attitude and Strong Work Ethic
- Able to operate under pressure while maintain efficiency and accuracy
- Able to work effectively with a team as well as on own initiative
- Filing & Document Organization
- Inventory Management & Stock Taking
- Excellent Communication Skills (Oral & Written)
- Accounts Payable & Receivable Management
- Proficient in Microsoft Word, Excel, and PowerPoint
- Efficient Data Entry & Management
- Excellent Customer Service Skills and Telephone Etiquette
Timeline
Accounts Receivable Officer
Facey Commodity Co. Ltd.
03.2023 - 08.2023
Live in Caregiver/ House Supervisor
Private Residence
02.2021 - 08.2021
Brand Advocate
Sagility/ Hinduja Global Solutions (HGS)
01.2021
Cashier
Quality Trader Supermarket
01.2015 - 07.2016
Accounting Clerk and Front Desk Operator
Charela Inn
04.2013 - 07.2020
Human Resource Assistant and Reservations/Front Desk Assistant (Voluntary Service)
Seashore Bay Beach Resort
03.2013 - 04.2013
Bachelors in Business Administration - Accounting
University of Technology Jamaica
Certificate in Business Administration Level 2 (NCTVET) -
National Youth Service (N.Y.S.)
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