Zhanae R. Smith
Graduate
Cherry Close Charlemont ,Linstead, St.Catherine
Summary
Dependable individual with good supply management and customer service skills , recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Trans World Shipping
09.2020 - 02.2022
- Receive calls from customers/clients. Managed over 50 customer calls per day.
- Make outbound calls to customer and clients
- Prepare Bills of Lading
- Assist in stripping/examination of shipment
- Tally Container
- Performed Customs Clearance Duties
Rebranding Associate
FLOW
07.2020 - 08.2020
- Spoke to customers in native language to increase loyalty and establish relationships.
- Tracked down hard-to-find retail stores at diverse locations.
Clerical Officer/Customer Service Representative
Top, AJAS Aviation Services, Norman Manley International
01.2019 - 03.2019
- Answered the Telephone
- Made outbound calls to customers and clients
- Observed Warehousing Procedures
- Filing of Manifests and other Documents
Cashier
Nathans Famous Coney Island
New York , Brooklyn
04.2017 - 09.2017
- Performed Cashiering Duties
- Food Preparation
Clerical Officer/Customer Service Representative
Jamaica Customs Agency, Manley International
05.2019
- Answered the telephone
- Made outbound calls to customers and clients
- Filing of Declaration forms and other Documents
- Observation of customs and immigration procedures
Librarian Assistant
Bog Walk High School
04.2015
- Assisted librarian with conducting library orientation for new assistants.
Education
CSEC - Business
Charlemont High School
09.2010 - 06.2015
BSc. - Customs Processing, Freight Forwarding and Immigration
Caribbean Maritime University
09.2015 - 11.2019
Skills
Excellent customer service
Affiliations
Possess high level of analytical and creative skills
Possess excellent interpersonal and communication skills
Possess strong personal work ethics
Professional Skills
Committed, Reliable and Trustworthy and Punctual
Voluntary/Community Service:
Member of the Rotaract Club
Peer Influence Peer Program
President of the Key Club (Kiwanis) and Aviation Clubs.
Timeline
Customer Service Representative
Trans World Shipping
09.2020 - 02.2022
Rebranding Associate
FLOW
07.2020 - 08.2020
Clerical Officer/Customer Service Representative
Jamaica Customs Agency, Manley International
05.2019
Clerical Officer/Customer Service Representative
Top, AJAS Aviation Services, Norman Manley International
01.2019 - 03.2019
Cashier
Nathans Famous Coney Island
04.2017 - 09.2017
BSc. - Customs Processing, Freight Forwarding and Immigration
Caribbean Maritime University
09.2015 - 11.2019
Librarian Assistant
Bog Walk High School
04.2015
CSEC - Business
Charlemont High School
09.2010 - 06.2015
Additional Information
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
ASYCUDA TRAINED THROUGH JAMAICA CUSTOMS AGENCY
Personal Information
ASYCUDA TRAINED THROUGH JAMAICA CUSTOMS AGENCY
EXCELLENT IN VIRTUAL ASSISTANCE AND SOCIAL MEDIA DEVELOPMENT
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