Zelica Williams
Kingston Central
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Cashier
Pricemart
11.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representatives
Happy Customers
08.2023 - 11.2023
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Customers Service Representative
Ibex Global Jamaica
10.2021 - 05.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Team Member
Island Grill Jamaica
01.2019 - 07.2021
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Prepared food orders, cooking on grill and operating fry station.
Education
barbering
Young Men's Christian Association (YMCA)
Kingston, Jamaica01.2014
Skills
- Drawer balancing
- Cash handling expertise
- Microsoft Office Suite
- Punctuality and reliability
- Problem-solving
- Customer relationship management (CRM)
- Customer service and communication skills
Personal Information
Hobbies: Cooking, Sewing, Barbering, Netball
Timeline
Cashier
Pricemart
11.2023 - Current
Customer Service Representatives
Happy Customers
08.2023 - 11.2023
Customers Service Representative
Ibex Global Jamaica
10.2021 - 05.2023
Team Member
Island Grill Jamaica
01.2019 - 07.2021
barbering
Young Men's Christian Association (YMCA)
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