Zaria Williams
Greater Portmore,St. Catherine
Summary
Experienced professional with a strong background in technology-related roles. Proficient in logistic coordination, customer service, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Senior Logistics Coordinator
ET Transport
Remotely
07.2023 - 11.2024
- Trained junior customs agents in effective clearance techniques and HMRC software applications, enhancing team capabilities.
- Manages the entire operation independently after hours and on weekends , which includes dispatching drivers, submitting documents for border crossings, updating customs information, and coordinating deliveries and pickups.
- Processed lumper fee and drivers payments accurately.
- Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays.
Employee Resource Center: HR Assistant
Sutherland Global
Remotely
01.2020 - 06.2023
- Assisted candidates in navigating application procedures.
- Compiled reports on HR metrics, analysing trends in absenteeism, turnover, and recruitment for strategic decision-making.
- Assisted in investigation, grievance, disciplinary and employee relations meetings, advising line managers on policy and procedure and finding appropriate solutions.
- Confirmed employment details through sanctioned external organizations.
- Supported the HR Manager in strategic planning and execution of organisational development initiatives.
Amazon Customer Service Agent
Ibex Global
Remotely
05.2017 - 12.2020
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Consistently went extra mile to achieve customer satisfaction.
- Recorded and processed call information, helping to strengthen quality of customer data.
Crew Member-Cook
Popeye's Louisiana Kitchen
Portmore
11.2016 - 05.2017
- Provide prompt and friendly service to customers in a way that exceed customer expectations and ensure customer satisfaction
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing; Operated ovens, fryers and stoves safely.
- Trained new crew members on job duties, company policies, and service excellence standards.
- Maintained cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
- Managed inventory levels, restocking supplies and ingredients as needed to support kitchen operations.
Education
High School - 7 CSEC subjects
Gaynstead High School
Kingston06.2015
Skills
- Great interpersonal skills
- Customs clearance
- Logistics management
- Dispatch coordination
- Payment processing
- Team training
- Customer communication
- Problem solving
- Strong problem-solving ability
- Teamwork
- Customer relations
- Inventory control
- Global logistics understanding
- Freight forwarding
- Excel spreadsheet mastery
- Route planning expertise
Timeline
Senior Logistics Coordinator
ET Transport
07.2023 - 11.2024
Employee Resource Center: HR Assistant
Sutherland Global
01.2020 - 06.2023
Amazon Customer Service Agent
Ibex Global
05.2017 - 12.2020
Crew Member-Cook
Popeye's Louisiana Kitchen
11.2016 - 05.2017
High School - 7 CSEC subjects
Gaynstead High School
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