ZARIA WILLIAMS
Portmore, Catherine,Jamaica
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level seasonal position. Ready to help team achieve company goals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Amazon ERC HR Assistant
Sutherland Global Service
Portmore , St. Catherine
11.2020 - 07.2023
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported coordination of benefits open enrollment activities and process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Amazon Customer Service Agent
Ibex Global
Portmore , St. Catherine
05.2017 - 11.2020
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Crew Member
Popeye’s Louisiana Kitchen
Portmore , St. Catherine
06.2016 - 05.2017
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Gaynstead High School
Kingston, Jamaica 06.2015
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Microsoft Office
- Good listening skills
- Leadership
- Transactions and Cash Handling
- Team Player
- Food and Beverage Service
- Guest Seating Arrangements
- Customer Service and Rapport
- Employee Data Record Keeping
- Personnel Documentation Verification
- Cleaning and Sanitizing
- Kitchen Safety Standards
Additional Information
Seeking seasonal employment
Timeline
Amazon ERC HR Assistant
Sutherland Global Service
11.2020 - 07.2023
Amazon Customer Service Agent
Ibex Global
05.2017 - 11.2020
Crew Member
Popeye’s Louisiana Kitchen
06.2016 - 05.2017
High School Diploma -
Gaynstead High School
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