Zakiya Smith
Black River,St. Elizabeth
Summary
Diligent, hardworking, and supportive employee committed to delivering exceptional service. 4 years of experience as a virtual assistant, honing skills in teamwork, problem-solving, and innovation. Recognized with consecutive Employee of the Month awards as an appointment setter. Praised by colleagues for fast work pace and creative ideas as a social media manager. Proactive in identifying challenges and contributing to company success. Adaptable and quick to learn new tools and processes, thriving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Social Media Virtual Assistant
Christine LaCava
11.2024 - 01.2025
- Company Overview: Realtor
- Content Creation & Curation: Designed, created, and scheduled engaging social media posts tailored to target audiences across platforms like Instagram and Facebook
- Scheduling & Calendar Management: Created and managed content calendars to ensure consistent posting schedules aligned with marketing objectives
- Graphic Design Assistance: Utilized tools like Canva to create visually appealing content, including graphics, videos, stories, and promotional materials
- Realtor
Social Media Manager
Ryan Cecil
11.2023 - 08.2024
- Company Overview: Realtor
- Developed social media strategies to increase brand awareness and engagement across platforms (e.g., Facebook, Instagram, LinkedIn, Twitter)
- Created and scheduled content, ensuring alignment with marketing goals
- Engaged with followers, managing comments and messages to build community
- Analyzed performance metrics to optimize content and campaigns
- Managed social media ads, optimizing spend and improving ROI
- Stayed updated on social trends, integrating new features and platforms
- Realtor
Call Center Agent
Rent To Own Services
02.2023 - 03.2023
- Answering inbound and outbound calls for customers and transferring them to credit specialists
Virtual Assistant (Real Estate Appointment Setter)
World Class Virtual Solutions
11.2021 - 03.2023
- Handling cold calling, lead generation, detailed updating of the CRM records, scheduling appointments for clients and investors, and using real estate websites to locate properties
- In this role, I was also promoted to a Shift Lead where I usually oversee the general performances of other virtual assistants by providing feedback to improve in weaker areas and also the management of investor campaigns
Administrative Assistant
Heart Trust NTA
Black River
07.2019 - 08.2019
- Answered phone calls, scheduled meetings, assisted clients, and performed tasks such as filing, typing, printing, copying, and scanning
Education
University of Technology - Some College
University of Technology
01.2021
St. Elizabeth Technical Evening Institute - 2 CSEC Subjects
St. Elizabeth Technical Evening Institute
01.2019
deCarteret College - undefined
deCarteret College
01.2018
Belmont Academy - 11 CSEC Subjects and a Certificate in Business Studies
Belmont Academy
01.2017
Hampton School - Silver Certificates
Hampton School
01.2014
Black River Preparatory - Honor Roll Certificates
Black River Preparatory
01.2010
Covenant Christian Academy - Academic Awards
Covenant Christian Academy
01.2006
St Theresa Basic School - undefined
St Theresa Basic School
01.2003
Skills
- Written and Verbal Communication
- Excellent team-building skills
- Problem-Solving
- Innovative
- Resilience
- Fast Learner
- Computer Literacy
- Microsoft Office Suite
- Slack
- Canva
- Zoom
- Readymode
- Call Tools
- Rei Reply
- Graphic Design
- Video Editing
- Social Media Promotion
- Marketing
Extra-Curricular Activities
Belmont Academy Choir Cheerleading Junior Achievers Literature & Debating Club Girls Guide 4-H Club Campus Elite Member Panthers Business Services (PBS) The George Alleyne Hall CEAC The George Alleyne Hall Dance Group UTECH ECAC Entrepreneurs
Personal Information
- Date of Birth: 07/02/99
- Gender: Female
Position Held
- Class Leader/ Prefect, Black River Preparatory
- Prefect, Belmont Academy, 08/01/16, 05/31/17
- Treasurer, The George Alleyne Hall CEAC, 08/01/19, 05/31/20
- Secretary, The George Alleyne Hall Block G, 08/01/19, 05/31/20
- Shift Lead, World Class Virtual Solutions, 05/01/22, 08/31/22
- Social Media Marketing Manager- Intern, In-Flash-Shipping, Present
Timeline
Social Media Virtual Assistant
Christine LaCava
11.2024 - 01.2025
Social Media Manager
Ryan Cecil
11.2023 - 08.2024
Call Center Agent
Rent To Own Services
02.2023 - 03.2023
Virtual Assistant (Real Estate Appointment Setter)
World Class Virtual Solutions
11.2021 - 03.2023
Administrative Assistant
Heart Trust NTA
07.2019 - 08.2019
St. Elizabeth Technical Evening Institute - 2 CSEC Subjects
St. Elizabeth Technical Evening Institute
deCarteret College - undefined
deCarteret College
Belmont Academy - 11 CSEC Subjects and a Certificate in Business Studies
Belmont Academy
Hampton School - Silver Certificates
Hampton School
Black River Preparatory - Honor Roll Certificates
Black River Preparatory
Covenant Christian Academy - Academic Awards
Covenant Christian Academy
St Theresa Basic School - undefined
St Theresa Basic School
University of Technology - Some College
University of Technology