Zachary Davis
West Park
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
3
3
years of professional experience
Work History
Client Support Associate
Sutherland Global
04.2024 - Current
- Answer client questions about products, services, policies, or procedures
- Helping clients solve technical or product-related issues, often by walking them through processes
- Forwarding unresolved or complex issues to higher-level support or other departments (e.g., claims team or pension team)
- Establishing positive relationships with clients to increase satisfaction and loyalty
- Reaching out to clients to ensure they're satisfied with services and identifying any potential issues early on
- Documenting client interactions, issues, and resolutions in a customer relationship management (CRM) system or similar tool
- Providing feedback to internal teams based on client input, highlighting trends or frequent issues
- Gaining in-depth knowledge of the company's products and services to effectively assist clients
- Helping clients understand how to use a product or service, sometimes conducting product demos or offering best practice advice
- Collaborating with sales, product development, and marketing teams to provide comprehensive support and solutions to clients
- Gathering client feedback and sharing it with relevant departments to help improve products and services
- Finding solutions to keep clients satisfied and addressing issues that could lead to dissatisfaction or churn
- Ensuring problems have been fully resolved by conducting follow-up communications
Patient Service Officer
Baptist Health South Miami Hospital
07.2021 - 05.2024
- Registering Patients
- Updating of patient registration details
- Assisting patients with payment
- Apply insurance to the patients bill if they have a health card
- Writing Claims for insurance if the patient request a claim form
- Assist and direct patients in accessing the appropriate service
- Book appointments
- Answering telephones and dealing with patient queries
- Stores, arranges, indexes and classifies records
- Facilitates the development and maintenance of filing systems to meet administrative and requirements
Education
Associate Degree - Engineering
Portmore Community College
02.2022
Skills
- Microsoft office expertise
- Data entry
- Report generation
- Problem-solving abilities
- Client relationship building
Languages
English
Hobbies and Interests
- Drawing
- Calisthenics
- Playing Chess
References
- Kirk Morris, Guidance Counsellor, Portmore Community College, Portmore, 8764300883, kmorris@pcc.edu.jm
Timeline
Client Support Associate
Sutherland Global
04.2024 - Current
Patient Service Officer
Baptist Health South Miami Hospital
07.2021 - 05.2024
Associate Degree - Engineering
Portmore Community College
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