Yonike Hibbert
Montego Bay,St.James, Jamaica
Summary
Highly organized and detail-oriented professional seeking a Data Entry Clerk position to leverage strong typing skills, accuracy, and efficiency in data processing. Committed to maintaining data integrity, meeting deadlines, and supporting organizational operations through reliable and confidential data management.
Overview
7
7
years of professional experience
Work History
Training Generalist
Teleperformance
11.2024 - Current
- Organized and maintained supplies to support operations.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Managing 10-15 agents per class and responding to approximately 15 emails per day.
Customer Care Representative
Teleperformance
10.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed between 30-70 calls per day.
Collection Agent
Teleperformance
06.2020 - 09.2021
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Care Representative
Teleperformance
09.2021 - 10.2023
- Assisted customers placing order on an online website.
- Provided updates on packages.
- Assisted customers with any issues with their packages or placing an order.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Care Representative
Teleperformance
03.2019 - 06.2020
- Received inbound calls and assist with persons doing a background check.
- Send emails approximately 20 per day.
- Created Cases.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Receptionist
Torpedo loans
06.2018 - 03.2019
- Used different systems such as Microsoft word and excel.
- Assisted customer with getting loans.
- Distribution of cash.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Certificate in Generic Nursing -
Distinction College
Junction, St.Elizabeth07.2022
High School Diploma -
Lacovia High School
Tomb Stone, Lacovia, St.Elizabeth07-2018
Certificate - Communication Studies, Biology, Tourism
Lacovia High School
Tomb Stone, Lacovia, St. Elizabeth07.2018
Certificate - Foods Nutrition and Health, English Language, Human and Social Biology, Home Resource Management, Social Studies, Biology, Mathematics
Lacovia High School
St. Elizabeth07.2017
Skills
- Documentation skills
- Schedule coordination
- Training and development
- Schedule management
- Integrity and honesty
- Team leadership & development
- Problem-solving
- Attention to detail
- Client relationships
- Communication & Collaboration
- Typing speed and Accuracy
- Data Base and spreadsheet management
- Management coaching
Timeline
Training Generalist
Teleperformance
11.2024 - Current
Customer Care Representative
Teleperformance
10.2023 - 11.2024
Customer Care Representative
Teleperformance
09.2021 - 10.2023
Collection Agent
Teleperformance
06.2020 - 09.2021
Customer Care Representative
Teleperformance
03.2019 - 06.2020
Receptionist
Torpedo loans
06.2018 - 03.2019
Certificate in Generic Nursing -
Distinction College
High School Diploma -
Lacovia High School
Certificate - Communication Studies, Biology, Tourism
Lacovia High School
Certificate - Foods Nutrition and Health, English Language, Human and Social Biology, Home Resource Management, Social Studies, Biology, Mathematics
Lacovia High School
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