Yolanda Riley
St. Ann,Jamaica
Summary
The
Reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction, and adhering to hotel standards. Strengths include time management and high quality service delivery under pressure. Notable for positive impact on guest experiences through prompt issue resolution and exemplary customer service skills.
Overview
8
8
years of professional experience
Work History
ROOM ATTENDANT H2B
HOMEWOOD SUITE
South portland , ME
2025.06 - 2025.10
- Cleaned and returned vacant rooms to occupant-ready status.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered extra linens, paper products and toiletries to guests.
- Ensured linen closets were stocked with necessary supplies, including sheets and towels.
ROOM ATTENDANT
The Sagamore Resort
2018.04 - 2024.11
- Organized, tidy space.
- Operated vacuum cleaners and shampooers to clean rugs, furniture, and draperies.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
Room Attendant
Snowshoe Mountain Resort
2017.11 - 2022.04
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Housekeeping Level 1 Certification
HEART TRUST TRAINING INSTITUTION
Skills
- Customer service
- Organizational skills
- Time management
- Written and oral communications
- Teamwork
- Detail-oriented
- Attention to detail
- Multitasking Abilities
- Cleaning techniques
- Adaptable and flexible
Timeline
ROOM ATTENDANT H2B
HOMEWOOD SUITE
2025.06 - 2025.10
ROOM ATTENDANT
The Sagamore Resort
2018.04 - 2024.11
Room Attendant
Snowshoe Mountain Resort
2017.11 - 2022.04
Housekeeping Level 1 Certification
HEART TRUST TRAINING INSTITUTION