Yashi James
Kingston
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative (WFH)
Sutherland Global Services
11.2020 - Current
- Process orders
- Monitor assigned mailboxes
- Update sales report daily
- Liaison with our Supply Team and Customers to ensure orders are fulfilled in a timely manner
- Listen and provide clarifications to general queries
- Recording data for calls and emails answered daily
- Providing assistance to new hirers
Senior Advisor, Customer Service
Concentrix
10.2018 - 07.2019
- Providing support to both tenured and new team members
- Greeting and recoding data for incoming calls
- Providing solutions for customer’s issues
- Assisting with sales related queries and closing sales
Secretary/Office Manager
CSSI Seafood Processing Limited
07.2017 - 09.2018
- Overseeing the daily operations of our office
- Completing documentations for exporting of containers
- Completing pay bills
- Filing clients and company’s data
- Applying for licences from Government Offices and Custom ports for exporting containers
- Communicating with customers about products and services available
Receptionist
Animal Care Veterinary Hospital
04.2012 - 03.2014
- Scheduling appointments
- Updating customer’s information on a daily basis
- Cashiering
- Communicating with customers regarding billing information and answering general inquires
- Monitoring and updating of inventory
Customer Service Representative
Xerox
01.2009 - 01.2012
- Greeting and directing incoming calls
- Recording data for calls answered daily
- Managing high-volume load within a deadline driven environment
- Build rapport, listen and provide clarification to general queries
- Calm irate customers, resolve concerns and repair trust
Education
NVQJ General Accounting Certificate - Level II
HEART Trust NTA – Stony Hill HEART Academy
Stony Hill, St. Andrew08.2013
High School Diploma - CXC General Proficiency Certificate, English Language II, Principles of Business II, Principles of Accounts II, Food and Nutrition II, Clothing & Textiles II, Religious Education II, Mathematics III, Biology III
HOLY CHILDHOOD HIGH SCHOOL
Skibo Avenue, Kinsgton07.2007
Skills
- Filing and data archiving
- De-escalation techniques
- Professional phone etiquette
- Call center procedures
- Microsoft Office Suites
- CRM system proficiency
- SAP & SX proficiency
- Order processing
- Money handling
- Account updating
- Escalation management
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative (WFH)
Sutherland Global Services
11.2020 - Current
Senior Advisor, Customer Service
Concentrix
10.2018 - 07.2019
Secretary/Office Manager
CSSI Seafood Processing Limited
07.2017 - 09.2018
Receptionist
Animal Care Veterinary Hospital
04.2012 - 03.2014
Customer Service Representative
Xerox
01.2009 - 01.2012
NVQJ General Accounting Certificate - Level II
HEART Trust NTA – Stony Hill HEART Academy
High School Diploma - CXC General Proficiency Certificate, English Language II, Principles of Business II, Principles of Accounts II, Food and Nutrition II, Clothing & Textiles II, Religious Education II, Mathematics III, Biology III
HOLY CHILDHOOD HIGH SCHOOL
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