Yasana Coburn
St. Ann
Summary
Passionate and customer-focused hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Committed to leveraging my skills to drive team success.
Overview
8
8
years of professional experience
Work History
Order Entry Clerk
Datamint Group of Companies
06.2022 - Current
- Completed 100-250 accurate order entry and data verification on average per shift.
- Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Liaised between departments to clarify order details and prevent miscommunication errors.
Hostess
Excellence Oyster Bay Resort
05.2019 - 02.2022
- Warmly greeted and escorted guests to their assigned tables seating 30-300 patrons on average per shift.
- Presented menus to seated guest and took initial drink orders and relayed information to wait or bar staff.
- Swiftly addressed any customer complaints or concerns, resolving or escalating to management if necessary.
- Took reservations and to-go orders by phone or online and answered customer queries.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess
Ocean Coral Springs Resort
03.2021 - 05.2021
- Greeted and seated 50- 150 guests promptly upon arrival.
- Presented menus to seated guest and took initial drink orders and relayed information to wait or bar staff.
- Took reservations, special requests and to-go orders by phone or online and answered customer queries.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests and proactively assisting teammates when necessary.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Waitress
Bamboo Beach Club
02.2017 - 01.2019
- Warmly greeted new & returning customers displaying energetic and welcoming atmosphere for guests.
- Served breakfast and lunch or dinner to 30-200 customers on average per shift in a prompt manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Effectively managed tables, maintaining a clean dining area and executing all necessary sanitation standards.
- Operated POS terminals to input customers orders, produce bills and manage cash and card transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Tourism certificate -
Nctvet
01-2018
F&B Bar service certificate - Bartending Level 2
Heart Trust/ Nta
01-2018
High school Diploma -
Marymount High School
06-2014
Skills
- Time Management
- POS systems
- Menu Knowledge
- Reservation management
- Wine knowledge
- Guest Flow
- Strong work ethic
- Exceptional customer service
- Memory retention
- Cleanliness standards
- High volume dining
- Team collaboration
- Table bussing
- Table setting knowledge
- Food and beverage pairings
References
Lesley-Ann, Wright,
(1(786) 764-9090,
Excellence Oyster Bay, Supervisor
Kimone Facey
(876) 538-5236
Datamint GOC (Supervisor)
Timeline
Order Entry Clerk
Datamint Group of Companies
06.2022 - Current
Hostess
Ocean Coral Springs Resort
03.2021 - 05.2021
Hostess
Excellence Oyster Bay Resort
05.2019 - 02.2022
Waitress
Bamboo Beach Club
02.2017 - 01.2019
Tourism certificate -
Nctvet
F&B Bar service certificate - Bartending Level 2
Heart Trust/ Nta
High school Diploma -
Marymount High School
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