Learning New Software and Technologies in the field
YANNICK ANDREW CHIN
Manager
Kingston
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager
Royale PC Ltd
Kingston
02.2014 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Maintained, documented and presented progress reports to leaders.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cashier
Royale PC Ltd
Kingston
02.2014 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Managed special actions such as returns processing and payment reversals for team members.
Technical Sales Representative, Purchase Advisor
Royale PC Ltd
Kingston
02.2014 - Current
- Subsidiary of the Company) Manager Cashier.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Collaborated with customers and asked questions to assess needs and budgets.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
Cashier Biz Centre Clerk, Mac Technician
Innovative Superstore Ltd
Kingston
01.2014 - 01.2018
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Technical Sales Representative
Innovative Superstore
01.2004 - 01.2013
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Collaborated with customers and asked questions to assess needs and budgets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Exceeded sales goals, increased revenue and facilitated sales.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
Data Entry Clerk
DPK Jamaica Limited
Kingston
01.2000 - 01.2004
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Ardenne Extension High School
Kingston 09.1999 - 09.2000
High School Diploma -
Excelsior High School
Kingston 09.1994 - 09.1999
Skills
Business administration
Budgeting
Sales growth
Certification
InfoServ Training Centre (PC Maintenance Certification)
Interests
Timeline
Assistant Manager
Royale PC Ltd
02.2014 - Current
Cashier
Royale PC Ltd
02.2014 - Current
Technical Sales Representative, Purchase Advisor
Royale PC Ltd
02.2014 - Current
Cashier Biz Centre Clerk, Mac Technician
Innovative Superstore Ltd
01.2014 - 01.2018
Technical Sales Representative
Innovative Superstore
01.2004 - 01.2013
Data Entry Clerk
DPK Jamaica Limited
01.2000 - 01.2004
High School Diploma -
Ardenne Extension High School
09.1999 - 09.2000
High School Diploma -
Excelsior High School
09.1994 - 09.1999