Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Manager

YANNICK ANDREW CHIN

Manager
Kingston

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Assistant Manager

Royale PC Ltd
Kingston
02.2014 - Current
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Maintained, documented and presented progress reports to leaders.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Cashier

Royale PC Ltd
Kingston
02.2014 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Managed special actions such as returns processing and payment reversals for team members.

Technical Sales Representative, Purchase Advisor

Royale PC Ltd
Kingston
02.2014 - Current
  • Subsidiary of the Company) Manager Cashier.
  • Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings.

Cashier Biz Centre Clerk, Mac Technician

Innovative Superstore Ltd
Kingston
01.2014 - 01.2018
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.

Technical Sales Representative

Innovative Superstore
01.2004 - 01.2013
  • Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings.

Data Entry Clerk

DPK Jamaica Limited
Kingston
01.2000 - 01.2004
  • Completed data entry tasks with accuracy and efficiency.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Ardenne Extension High School
Kingston
09.1999 - 09.2000

High School Diploma -

Excelsior High School
Kingston
09.1994 - 09.1999

Skills

Business administration

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Certification

InfoServ Training Centre (PC Maintenance Certification)

Interests

Learning New Software and Technologies in the field

Timeline

Assistant Manager

Royale PC Ltd
02.2014 - Current

Cashier

Royale PC Ltd
02.2014 - Current

Technical Sales Representative, Purchase Advisor

Royale PC Ltd
02.2014 - Current

Cashier Biz Centre Clerk, Mac Technician

Innovative Superstore Ltd
01.2014 - 01.2018

Technical Sales Representative

Innovative Superstore
01.2004 - 01.2013

Data Entry Clerk

DPK Jamaica Limited
01.2000 - 01.2004

High School Diploma -

Ardenne Extension High School
09.1999 - 09.2000

High School Diploma -

Excelsior High School
09.1994 - 09.1999

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YANNICK ANDREW CHINManager